Work At Home Technical Support Resume

[First Name] [Last Name]

Contact Address: [street] [Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Seeking home technical support executive position to provide support in solving computer problems, email client set up, wireless networks, hardware problems and software installation and configuration.

Technical and Personal Skills:

  • Excellent customer service skills with an ability to handle the most irate customers and solve their grievance in minimum time possible
  • Ability to adapt myself according to the changing circumstances
  • Willing to work in rotating shifts and on weekends also
  • Exceptional skills of multitasking and delivering excellent results that ensure maximum client satisfaction
  • Can easily learn and implement new skills in a very short period of time

Details of Work Experience:


Work at Home Technical Support Executive at Boomerang Technology Services, New Orleans

Employed since June 2012 – Present

Primary work responsibilities:

  • Answer telephone calls and e-mails and prepare logs of queries and complaints reported by the callers
  • Prioritize tasks and resolve all the queries as per the timeline allotted for each category of complaint
  • Connect through remote desktop connection and resolve errors arising in business applications and server
  • Make calls and send e-mails to the clients and solicit response over the resolution provided
  • Participate in the employee training program through video conferencing

Work at Home Technical Support Executive at Atlas Technology Services, New Orleans

Employed from November 2010 – May 2012

Primary work responsibilities:

  • Provided necessary technical support sought by the customers over e-mail and on telephone
  • Prepared detailed reports of routine and non routine complaints reported by the customers
  • Helped customers to install third party applications through remote desktop assistance
  • Trained customers on use of different applications
  • Effectively executed all job responsibilities with ensured customer and employee satisfaction

Details of Academic Qualifications:

Master’s Degree in IT Practices 2009

Central Louisiana University of Technology and Science


Bachelor’s Degree in IT Practices 2007

Central Louisiana University of Technology and Science

References:


Available on request.

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