Voice Engineer Resume

[First Name] [Last Name]

Contact Address: [street] [Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Solution-oriented and professional information technology professional with extensive knowledge of PBX and IP networking systems, seeks a position as a voice engineer with a renowned organization.

Professional strengths:

  • Sound knowledge of networking methods, techniques and processes
  • Extensive knowledge of installing advanced configurations on Cisco Call Manager platforms
  • Possess good working knowledge of TCP/IP networks
  • Comprehensive knowledge of Cisco network protocols and transport systems
  • In-depth knowledge of Cisco Unified Communications like UCM, UCCX, MPE, Unity, NSTS and DRSN
  • Familiar with Cisco routing, switching and wireless products
  • Possess excellent technical, troubleshooting, analytical and communication skills

Professional Experience:

Organization: World Wide Technology, California
Designation: September 2013 till date
Designation: Voice Engineer

  • Responsible for assisting project manager in designing complex voice technology and voice network as well as equipment implementations
  • Handle tasks of planning and managing implementation of voice services and voice network for Clients
  • Perform responsibilities of coordinating with peers in voice PABX and network upgrade, implementation, and test plans
  • Responsible for installing and troubleshooting data and telecommunications network infrastructure
  • Handle tasks of providing level 3 technical support and escalation for telecommunications voice issues
  • Responsible for ensuring compliance with international regulatory voice guidelines

Organization: Ellics Telecommunications, California
Duration: July 2010 to August 2013
Designation: Junior Voice Engineer

  • Perform responsibilities of assisting voice engineer in designing and installing Cisco network equipment
  • Handle first level of designing and installing Cisco Call Manager and associated Voice Applications
  • Responsible for administration, configuration and implementation of IP Telephony systems
  • Handle tasks of designing and maintaining documentation related to network template
  • Perform responsibilities of maintaining security policies on Cisco firewall solutions
  • Monitor and ensure that the requirements of high availability are in place for Cisco environment

Educational Summary:

Achieved Bachelor’s degree in Computer Engineering, Christ School, Alabama

Reference:

Will be pleased to provide upon request.

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