Telecommunication Team Supervisor Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

A highly skilled, accomplished and talented telecomm professional with more than seven years of experience in the mentioned field. Looking for a challenging position as senior telecommunication team supervisor to utilize my skills and experience in a renowned organization.

Professional strengths:

  • Possess excellent verbal and written communication skills

  • In-depth knowledge of wide area network and local area network

  • Possess good management and organizational skills

  • Familiar with state and federal laws as well as operating manuals

  • Ability to monitor and supervise employees

  • Knowledge of generating guidelines, policies and procedures

  • Possess good troubleshooting and analytical skills

  • Ability to handle multiple tasks and work under pressure

  • Knowledge of basic operating systems like Microsoft Word, Excel, PowerPoint and the internet

  • Familiar with accounting software, supply chain management, online business, lead time and purchase order system

Work Experience:

Telecommunication Supervisor

International Teleservices Co. Trumbull, CT

October 2015 – Present

  • Supervising activities like selection, training, counseling and evaluation of telecomm staff

  • Preparing report of shift activities to follow operational activities and personnel

  • Coordinating workflow from one shift to another

  • Monitoring proper working condition of equipments, identifying appropriate personnel of inoperative equipments and other issues

  • Assisting junior telecomm professionals in handling complex calls

  • Liaising with telecommunication department for commissioning leased lines

Telecomm Supervisor

Bertz Telecommunication Inc., Trumbull, CT

February 2012 – September 2015

  • Developed performance plans for improving employee performance

  • Assisted system security officer in testing TOC and validation

  • Conducted research and presented information to the organization

  • Managed staff issues and conducted coaching sessions as well as appraisals of employees

  • Maintained various software and hardware systems

  • Checked camera security alarms and fire alarms

  • Handled telephone calls and radio transmission

  • Recorded and preserved confidential information

  • Assisted Senior telecomm professionals in handling complex issues related to telecommunications

Professional Achievements:

  • Had set up channel network of Distributors and dealers in Trumbull in one month

  • Achieved national and state topper in Bertz Telecommunication Inc., Trumbull

  • Installed maximum number of DLCs in Bertz Telecommunication Inc., Trumbull

Education:

  • Bachelor of Science

    ABC University, Trumbull, CT

    2011

Reference:

On request.