Technical Support Specialist Resume

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Career Objective:


Looking for a Technical Support Specialist job with “Apt Computer Solutions,” where my technical skills and experience of troubleshooting software and hardware problems can help clients run their business operations without any problem and breakdown.

Summary of Skills:

  • Experience of metric analysis, systems configuration, and software management

  • Strong SQL programming and Desktop Assistance and Administration skills

  • Excellent knowledge of Windows, Linux, and Mac OS X

  • Outstanding application support and problem-solving experience

  • Good communication, interpersonal, and documentation skills

  • Ability to train people and work in a collaborative environment

  • Skilled in updating computer systems for clients as per change in technology

Work Experience:


Technical Support Specialist

Fast Computer Services, Northbrook, IL

October 2015 – Present

  • Troubleshooting technical problems related to hardware and software at clients’ offices

  • Educating employees at clients’ offices and answering their questions

  • Analyzing need of computer networking systems and planning configuration accordingly

  • Identifying root causes of problems and provided long-term solutions

  • Installing software and other security application into computer

  • Optimizing use of software and hardware by adding new changes

  • Providing easy and secured access to data for clients, including backup of daily work data

Technical Support Specialist

Prudent Net Corporation, Northbrook, IL

February 2012 – September 2015

  • Provided technical support to clients for hardware and software applications

  • Evaluated capacity of computer system and enhanced computer operations

  • Provided suggestions for optimizing computer systems with latest hardware and software applications

  • Reviewed and tested programs developed by programmers and recommended improvements

  • Assisted users in handling basic and minor problems at their own end

  • Prepared user manuals for clients and drafted project reports and documentation

Education:

  • Bachelor’s Degree in Computer Science

    ABC University, Northbrook, IL

    2011

Reference:


On request.