Technical Support Representative Resume

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Career Objective:


To work as a Technical Support Representative with a leading mobile phone company and provide technical advice and support to customers over phone, email, and internet chat.

Summary of Skills:

  • Outstanding knowledge of mobile components and making process

  • Strong command over written and spoken English

  • Thorough knowledge of computer, internet, and social media platforms

  • Excellent hands at repairing and servicing mobile phones

  • Ability to handled all types of technical issues in mobile phones

  • High inclination for customer service and developing good image of the company

Work Experience:


Technical Support Representative

Bright Mobile Phones, Mankato, MN

October 2015 – Present

  • Answering calls of customers and providing technical advice and support

  • Assisting customers with their concerns and ensuring they are satisfied with the support

  • Providing stepwise instructions on phone, online chat and through email for handling issues in mobile phones

  • Lending patience ears to customers, understanding problems thoroughly, and advising accordingly

  • Recording conversion with customers and providing reference number for issues that need personal attention

  • Preparing service tickets and handling it over to the customer support supervisors

Technical Support Representative

Sun Electronics, Mankato, MN

February 2012 – September 2015

  • Identified, researched, and resolved problems of customers over phone, email, and internet chat for electronic devices

  • Assessed customers’ problems and needs correctly and provided instructions appropriately

  • Resolved applications and service issues on priority basis and ensured customer satisfaction

  • Recommended software and upgradation of devices

  • Collected information on technical specs, make, and model of phones from customers and directed calls to respective personnel

Education:


  • Bachelor’s Degree in Electronics

    ABC University, Mankato, MN

    2011

Reference:


On request.