Technical Support Engineer resume

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Career Objective:

An engineering graduate with extensive experience and knowledge about supporting network protocols such as IP and TCP along with acumen in compatible technology of IBM PC, intends to work as a technical support engineer in a renowned organization.

Professional strengths:

  • Extensive knowledge of Citrix Systems product line and IBM PC compatible technology
  • Comprehensive knowledge of server administration and networking protocols like TCP and IP
  • Possess strong customer service skills and has the ability to interact with customers in a professional manner
  • Sound problem solving, analytical and management skills
  • Possess strong written and verbal communication skills

Professional Experience:

Organization: ABC Corporation Inc, Alabama
Designation: October 2012 till date
Designation: Technical Support Engineer

  • Handle the tasks of providing technical support on Citrix products to customers via phone and email
  • Perform responsibilities of analyzing and solving problems of minimal to moderate complexity under the instructions of team leads and management
  • Responsible for achieving and maintaining call statistics like number of calls answered, number of cases closed or issues resolved
  • Handle the tasks of publishing articles on Citrix technical support issues
  • Provide technical consultation on current and proposed systems to the clients
  • Perform responsibilities of documenting technical cases, recommendations and resolutions in the CRM system

Organization: ATA Technologies, Alabama
Duration: July 2009 to August 2012
Designation: Junior Technical Support Engineer

  • Support technical support engineer in designing and developing highly complex integrated solutions to meet business requirements
  • Perform and evaluate cost analysis and vendor comparisons for large-scale projects to ensure cost-effective and efficient operations
  • Provide escalated, highly complex technical support to customers by investigating and resolving system related matters
  • Coordinate technical support staff in planning, conducting and overseeing the technical aspects of projects
  • Develop training tools and documentation as well as oversee the implementation of the same
  • Review technical literatures and current practices to support business requirements

Educational Summary:

  • Achieved bachelor’s degree in Engineering
    University of Alabama in the year 2009

Reference:

Will be pleased to provide upon request.

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