Technical Support Analyst Resume

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Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Looking for the greatest opportunity to work as technical support analyst for a reputed company.

Skills:

  • 2+ years of experience in the same field.
  • Having experience working with Microsoft windows.
  • Experience of trouble shooting web browsers and security settings.
  • Excellent communication and writing skills.
  • Experience in using AS/400 applications.
  • Flexible in working.
  • Able to maintain multiple priorities in a fast paced environment.
  • Responsible for other duties as assigned.

Work Experience:

RBC Financial Group, Toronto

Technical Support Analyst

  • Responsible for providing software and hardware support for employees.
  • Responsible for contracting 3rd party service providers.
  • Done network connectivity troubleshooting.
  • Understood the RBC escalation process.
  • Responsible for tracking calls and incidents using Peregrine.
  • Suggested ideas to make sure the well-organized running of help desk team.
  • Done account management for domain, VPN, Entrust, HOST, RBC Liberty accesses and Citrix Terminal Server.
  • Responsible for providing direction, feedback, coaching, expertise and development to build the ability of junior staff.
  • Responsible for other duties as assigned.

Education:

Accountancy and Business Administration

References:

Available upon request.