[First Name] [Last Name]
Contact Address: [street]
[Country] [City] [State/Province] [Zip Code]
Contact Number: (012)-345-6789
Email Address: [[email protected]]
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Career Objective:
Looking for a technical support agent position at “Waypoint Technologies,” to handle requests and complaints of clients and users of company’s products.
Summary of Skills:
- Impeccable skills in troubleshooting hardware and software problems
- Excellent phone etiquette, communication, and coordination skills
- Remarkable knowledge of a variety of software computer applications and computer peripherals
- Familiarity with principles and practices of customer service
- Superb listening, analytical, and interpersonal skills
- Self-motivated with excellent multi-tasking skills
Work Experience:
Technical Agent
Apex Software, Atlanta, GA
October 2014 – Present
- Handling incoming calls, and emails, and visiting clients for solving their problems
- Providing step-by-step instructions to users over phone, via emails and chat windows for problem solutions
- Analyzing reasons behind not-working of IT products and escalating issues with the QA department
- Tracking issues with CRM applications and supporting the development team for finding quick solutions
- Installing software applications and appropriate hardware to support the operation
- Analyzing and redirecting issues to the concerned departments
Technical Support Agent
Fastlink Services, Atlanta, GA
July 2013 – September 2014
- Responded and answered technical questions of clients
- Assisted in the company’s continuous improvement programs
- Evaluated and analyzed core issues and coordinated with the QA team for resolution
- Maintained logs of service provided to clients and assisted accounts department in bill preparation
- Ordered and maintained stock of hardware and office equipment
- Performed bank duties such as depositing cash and checks
Education:
-
Bachelor’s Degree in Computer Engineering
Atlanta University, Atlanta, GA
2012
Reference:
On request.