Technical Support Agent Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Looking for a technical support agent position at “Waypoint Technologies,” to handle requests and complaints of clients and users of company’s products.

Summary of Skills:

  • Impeccable skills in troubleshooting hardware and software problems
  • Excellent phone etiquette, communication, and coordination skills
  • Remarkable knowledge of a variety of software computer applications and computer peripherals
  • Familiarity with principles and practices of customer service
  • Superb listening, analytical, and interpersonal skills
  • Self-motivated with excellent multi-tasking skills

Work Experience:

Technical Agent
Apex Software, Atlanta, GA
October 2014 – Present

  • Handling incoming calls, and emails, and visiting clients for solving their problems
  • Providing step-by-step instructions to users over phone, via emails and chat windows for problem solutions
  • Analyzing reasons behind not-working of IT products and escalating issues with the QA department
  • Tracking issues with CRM applications and supporting the development team for finding quick solutions
  • Installing software applications and appropriate hardware to support the operation
  • Analyzing and redirecting issues to the concerned departments

Technical Support Agent
Fastlink Services, Atlanta, GA
July 2013 – September 2014

  • Responded and answered technical questions of clients
  • Assisted in the company’s continuous improvement programs
  • Evaluated and analyzed core issues and coordinated with the QA team for resolution
  • Maintained logs of service provided to clients and assisted accounts department in bill preparation
  • Ordered and maintained stock of hardware and office equipment
  • Performed bank duties such as depositing cash and checks

Education:

  • Bachelor’s Degree in Computer Engineering
    Atlanta University, Atlanta, GA
    2012

Reference:

On request.