Support Supervisor Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Looking for a Customer Support Supervisor position with “Zulu Electronics,” and ensure a high degree of satisfaction to customers.

Summary of Skills:

  • Strong experience of call center operations

  • Demonstrated leadership, and customer service skills

  • Excellent creativity and professionalism in solving customer problems

  • Proficient in handling irate customers professionally

  • Excellent listener, and thinker with multi-tasking ability

  • Proficient with MS Office Suite and database software

Work Experience:

Customer Support Supervisor

M&T Group, New York, NY

October 2015 – Present

  • Delegating tasks and monitoring team’s performance

  • Scheduling shifts and assisting the team in completing daily target

  • Hiring, training, and building a strong customer service team

  • Liaising between senior management and team and sharing official information

  • Handling irate customers efficiently and ensuring they continue to remain loyal to the company

  • Overseeing day-to-day activities of the call center

Customer Service Supervisor

Maximus, New York, NY

February 2012 – September 2015

  • Supervised customer service agents and investigated customer’s problems

  • Conversed with customers via phone, email, and letter

  • Hired, trained, and fired customer service agents

  • Provided training and scripts to the team handle calls

  • Collected feedbacks from customers and renewed policies and procedures

  • Oversaw product exchange and issued refunds to customers

Education:


  • Bachelor’s Degree in Electronics

    ABC University, New York, NY

    2012

Reference:

On request.