Support Representative Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:


To obtain a Service Support Representative position with “Lotus Group,” and build professional relationships with customers, manage documentation, administrative, and other necessary customer support duties.

Summary of Skills:

  • Strong experience of customer support and software development processes

  • Excellent organizational, communication, and problem solving skills

  • Proficient in working in a fast-paced environment and meet deadlines

  • Strong work experience of resolving network and server issues

  • Experience of installation, configuration, and backup management

  • Adept in hardware and software troubleshooting

Work Experience:


Customer Support Representative

I-Tech Solution, Wayne, NJ

October 2015 – Present

  • Monitoring, coordinating, and troubleshooting network issues

  • Installing and upgrading hardware and software at clients’ site

  • Assisting and training users in working with database software programs

  • Performing database upgrades and creating customer reports

  • Maintaining confidentiality of information and following contract terms

  • Administering maintenance of workstations and server at clients’ site

Customer Support Representative

National Payroll Services, Wayne, NJ

February 2012 – September 2015

  • Responded to customer inquiries and requests in a timely manner

  • Maintained positive and professional demeanor when dealing with customers

  • Handled administrative duties and buyers payment, and cash receipt documentation

  • Kept logs of hardware and software installed for clients

  • Placed orders for peripherals and necessary office equipment

  • Determined the cause of the problem, resolve it, and explained customers how to prevent it

Education:


  • Bachelor’s Degree in Computer Science

    ABC University, Wayne, NJ

    2012

Reference:


On request.