Support Manager Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:


Looking for a Customer Support Manager position with “General Dynamics” to lead and manage a team of Customer Support and provide outstanding support to customers.

Summary of Skills:

  • Strong experience of call center environment

  • Excellent analytical, organizational, and computer skills

  • Outstanding communication, interpersonal, and troubleshooting skills

  • Ability to hire, train, and motivate customer support team

  • Adept in improving standard of customer service and improving sales

  • Excellent vendor management and project management skills

Work Experience:


Customer Support Manager

United Mobile, Santa Clara, CA

October 2015 – Present

  • Answering calls of unsatisfied customers and providing them satisfactorily answers

  • Reviewing, analyzing, and implementing effective customer support policies and procedures

  • Drafting scripts and training customer support team on handling calls

  • Assigning and monitoring duties of customer support supervisors

  • Planning and generating attractive schemes on purchase of mobiles for customers

  • Creating an engaging, motivational, and positive work environment for the team

Customer Support Manager

DataFone, Santa Clara, CA

February 2012 – September 2015

  • Coordinated with supervisors and managers and met financial and service level goals

  • Provided leadership to customer support team and interacted with them in a positive manner

  • Planned, controlled, and reported on daily activities and resolution of conflicts

  • Identified, analyzed, and implemented effective policies and generated customers for the company

  • Handled escalation efficiently and ensured customers are not diverted towards competitors

  • Established and implemented quality control and security policies for better functioning

Education:

  • Bachelor’s Degree in Business

    ABC University, Santa Clara, CA

    2012

Reference:


On request.