Support Analyst Resume

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Career Objective:


Seeking a Technical Support Analyst position at a reputed IT company to provide high quality technical support to end users for hardware, software, and peripherals problems.

Summary of Skills:

  • Strong experience of troubleshooting hardware and software problems

  • In-depth knowledge of current IT and software trends

  • Excellent customer service and troubleshooting skills

  • Ability to work with cross-functional team and clients

  • Excellent communication, organizational, and analytical skills

  • Proficient with Remote Desktop Support, Small Business Server, and Active Directory and Exchange

Work Experience:


Technical Support Analyst

ABC Software Company, Memphis, TN

October 2015 – Present

  • Resolving technical issues via phone, email, and in person

  • Resolving help desk issues and troubleshooting hardware and software issues

  • Supporting multiple platforms and assisting support team with work orders

  • Preparing, prioritizing, and resolving service tickets in a timely manner

  • Logging and processing support calls and solving password problems

  • Setting up accounts for staff and installing anti-virus software

Technical Support Analyst

ITC Group, Memphis, TN

February 2012 – September 2015

  • Investigated, diagnosed, and solved software and hardware problems

  • Supervised support staff and junior technicians

  • Checked computer equipment and maintained records of software licenses

  • Filled requisition forms for purchase of hardware and computer peripherals

  • Logged service and repair work for clients and submitted details to the account department

  • Provided training and technical assistance to end users

Education:


  • Bachelor’s Degree in Computer Science

    ABC University, Memphis, TN

    2012

Reference:


On request.