Software Support Resume

[First Name] [Last Name]

Contact Address: [street] [Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

I want to offer my services in the position of software support personnel to an organization wherein I am provided with ample opportunities to prove my talent and acquire new skills during the course of my job.

Summary of Skills:

  • Excellent experience in software support and troubleshooting skills
  • Ability to adapt with a highly challenging work environment and perform accordingly
  • Dedicated for customer service with a passion to provide the most efficient solutions to enhance work experience
  • Excellent skills in multitasking and organizing daily schedule according to priority of tasks
  • Good communication, organizational, and time management skills
  • Skilled in working alone and as a team member

Technical Expertise:

Software Support Executive
Business Network Solutions, Milwaukee, WI
October 2014 – Present

  • Installing, maintaining and upgrading standard and custom software packages for individual and corporate clients
  • Providing online and remote assistance for technical faults
  • Maintaining updated records of daily activities and compile reports received from junior executives
  • Testing new applications and features and preparing technical documents for the same
  • Preparing invoices for goods and services provided to the clients

Software Support Executive
Platinum Technology, Milwaukee, WI
February 2013 – September 2014


  • Prepared technical specifications for custom software requirements of the clients
  • Assisted in the development and testing of custom applications
  • Trained users on effective use of the custom software package
  • Executed other job responsibilities as assigned
  • Resolving customer issues and performed QA tasks
  • Monitored, updated, and enhanced system efficiency

Education:

  • Bachelor’s Degree in Computer Science
    Milwaukee University, Milwaukee, WI
    2012

Reference:

On request.

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