Service Director Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:


Looking for a service director position at “Silver Auto Group,” to plan and implement customer focused programs and handle relationship building functions.

Summary of Skills:

  • Strong experience in auto repair settings

  • Excellent communication, supervisory, and management skills

  • Outstanding customer service and conflict resolution skills

  • Remarkable analytical, problem solving, and multi-tasking skills

  • Knowledge of safety rules and auto maintenance and repair procedures

  • Ability to manage the service department and plan annual budget

  • Skilled in interpreting written and verbal instructions and communicating the same to employees

Work Experience:


Service Director

Eagle Auto Services, Omaha, NE

October 2014 – Present

  • Planning and implementing customer service policies for the service department

  • Preparing and administrating annual operating budget for the service department

  • Testing skills of employees and arranging for their training programs

  • Conducting meeting with employees and updating them with customer service policies

  • Monitoring inventory of the department and filling requisition form for goods out of stock

  • Inspecting repair and maintenance done in vehicles and filling out service form for billing

Service Director

Pep Auto, Omaha, NE

February 2013 – September 2014

  • Developed goals and objectives for the department and encourage staff to meet them

  • Ensured no conflict among employee and inculcated teamwork culture

  • Attended meetings with managers and sales representative

  • Kept abreast with the latest model in the market as well as state and local regulations

  • Hired, trained, and motivated performance of service department

  • Provided technical and business assistance to the management

Education:


  • Bachelor’s Degree in Business Management

    ABC University, Omaha, NE

    2012

Reference:


On request.