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Career Objective:
Looking for a room controller position with “Magic Hotel” to manage guest reservations and provide right room keys and necessary information to guests.
Summary of Skills:
- In-depth knowledge of the methods, practices and management of hospitality services
- Excellent customer service and coordination skills
- Enthusiastic with excellent organizational and guest relations skills
- Ability to maintain positive attitude, perpetual smiling face, and professional business appearance
- Skilled in basic computer applications like MS Word, Excel, Outlook, PowerPoint, and the Internet
- Open to work in shifts, on weekends and holidays
- Physically fit to stand, walk, and sit for an extended period
Work Experience:
Room Controller
Oak Resort, Portland, OR
March 2014 – Present
- Assisting in room inventory and ensuring reservation of required rooms for guests
- Applying proper blocking strategies and allotting rooms to VIP and regular guests walking in unannounced
- Coordinating with housekeeping and room reservation staff on a continuous basis to maintain accurate status of all guest rooms
- Answering calls of reservation inquiries in a professional manner
- Providing callers information on services offered, types of rooms, and food served, etc.
- Assisting front desk by checking guests in and out during peak arrival/departure hours
- Assisting guest in exchanging currencies, parking, and loading and unloading luggage
- Performing checkout and cash handling activities in accordance with cashiering and credit policies
Assistant Room Controller
Hotel Pyramid, Portland, OR
April 2013 – February 2014
- Accepted and informed the housekeeping staff about special requests from guests
- Maintained record of lost and found articles and handed over items to the right owner
- Provided safe, secure, and comfortable hotel environment to guests
- Handled complaints on an urgent basis and ensured the guest are satisfied with action
- Monitored and supervised filing system for dead folios/reservations, registration slip and correspondence
- Recorded, calculated, and processed travel agent commission on a daily basis
Education:
-
High School Diploma
Flair College, Portland, OR
2012
Reference:
On request.
