Room Controller Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Looking for a room controller position with “Magic Hotel” to manage guest reservations and provide right room keys and necessary information to guests.

Summary of Skills:

  • In-depth knowledge of the methods, practices and management of hospitality services
  • Excellent customer service and coordination skills
  • Enthusiastic with excellent organizational and guest relations skills
  • Ability to maintain positive attitude, perpetual smiling face, and professional business appearance
  • Skilled in basic computer applications like MS Word, Excel, Outlook, PowerPoint, and the Internet
  • Open to work in shifts, on weekends and holidays
  • Physically fit to stand, walk, and sit for an extended period

Work Experience:

Room Controller
Oak Resort, Portland, OR
March 2014 – Present

  • Assisting in room inventory and ensuring reservation of required rooms for guests
  • Applying proper blocking strategies and allotting rooms to VIP and regular guests walking in unannounced
  • Coordinating with housekeeping and room reservation staff on a continuous basis to maintain accurate status of all guest rooms
  • Answering calls of reservation inquiries in a professional manner
  • Providing callers information on services offered, types of rooms, and food served, etc.
  • Assisting front desk by checking guests in and out during peak arrival/departure hours
  • Assisting guest in exchanging currencies, parking, and loading and unloading luggage
  • Performing checkout and cash handling activities in accordance with cashiering and credit policies

Assistant Room Controller
Hotel Pyramid, Portland, OR
April 2013 – February 2014

  • Accepted and informed the housekeeping staff about special requests from guests
  • Maintained record of lost and found articles and handed over items to the right owner
  • Provided safe, secure, and comfortable hotel environment to guests
  • Handled complaints on an urgent basis and ensured the guest are satisfied with action
  • Monitored and supervised filing system for dead folios/reservations, registration slip and correspondence
  • Recorded, calculated, and processed travel agent commission on a daily basis

Education:

  • High School Diploma
    Flair College, Portland, OR
    2012

Reference:

On request.