Retail Customer Service Representative Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

Create your new Unique Resume in less than 5 minutes with our templates. Use our Simple Resume and Cool Resume templates designed with career experts. Build a resume with a template.


Career Objective:

Friendly, matured, and professional Retail Customer Service Representative with 7+ years of experience in understanding customers’ requirements and suggesting them appropriate products for their daily use. Demonstrated abilities in resolving retail issues and retaining retail customers. Excellent skills in handling the entire sales floor, assist cashiers in making invoices and accepting payments from customers during rush hours. Sound knowledge of the latest trends in retail industry, and suggesting store managers on products to buy and stock.

Summary of Skills

  • Excellent customer service, communication, and computer skills
  • Active listening skill with a strong knowledge of varieties of retail products

  • Ability to interact with and understand customers’ needs and suggest them right products

  • Strong skills in resolving customer issues and ensuring continued loyalty from patrons

  • Strong passion for customer service and teamwork

  • Matured and professional to exercise sound judgment when dealing with customer issues

  • Loyal, reliable, and punctual individual with excellent track record of boosting sales

  • Proactive, resourceful, and detail-oriented

Work Experience

Customer Service Represenative

Peopls’ Mart, Meridian, MS

August 2018 – Present

  • Providing support to the store manager and sales team for the maintenance and upkeep of the store as well as boosting sales
  • Greeting and listening to customers patiently and guiding them on finding the needed products in the aisle

  • Sorting goods as per their category and putting them on the display racks

  • Taking inventory, providing inputes for purchases, receiving, and inspecting goods

  • Stocking goods from the delivery area to storage

  • Answering customers’ questions, processing customer returns, and assiting cashier in preparing invoices and receiving payments during rush hours

  • Checking expiry dates on product labels and replacing them with new ones

Customer Service Represenative

Angle Home Store, Meridian, MS

March 2015 – July 2018

  • Inspected goods delivered by companies and prepared a list of merchandise to be returned owing to lack in quality and damaged in transportation
  • Kept a watch on trending products and suggested the store manager on purchase them

  • Provided inputs to the management on what customers want to buy in particular season, and contributed to 45% increase in sales

  • Kept the sales floor, check-in and check-out area clean and cluster-free

  • Took proactive steps and ensured trending products are not out of stocks

  • Helped customers in pushing trolleys from the exit area to the parking area

  • Preserved and returned lost items to respective customers

Customer Service Represenative

Marks’ Departmental Store, Meridian, MS

April 2012 – February 2015

  • Greeted and directed customers to respective sections as per their needs
  • Provided accurate and complete information to customers as per their requirements

  • Ensured racks are not empty and easy for customers to see and access

  • Suggested the management in fetching more sales for the seasons by bringing in offers and discounts

  • Informed about special offers and discounts to customers

  • Stayed current with the features and usage of products

  • Assisted customers in claiming for refunds due to goods with manufacturing defects

  • Liaised with store managers and sales team and improved customer service that took up monthly sales by 35%

Education

High School Diploma

St. George High School, Meridian, MS

2011

Reference

On request.

Rate this post