[First Name] [Last Name]
Contact Address: [street]
[Country] [City] [State/Province] [Zip Code]
Contact Number: (012)-345-6789
Email Address: [[email protected]]
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Career Objective:
A commerce graduate with excellent salesmanship abilities and comprehensive experience in handling reservations at major call centers, intends to work as a reservation agent for a reputed organization.
Summary of Qualifications:
- Rich experience of working in a call center as a Customer Care Executive which will prove handy in this job
- Excellent salesmanship with the ability to meet and even surpass the set targets
- Efficiency in multi tasking and ability to work competently even in fast paced environment
- Proven ability to process credit card and cash payments
- Acquired proficiency in verbal and written communication and business skills
- Ability to handle miscellaneous charge orders, vouchers and business, personal and traveler’s cheque payment
- Extensive knowledge of procedures involved in reservation sales
- Good computational skills with profound ability to operate MS Office applications
- Acquired ability to operate a 10-key machine
- Calm and composed by nature which helps while working in stressful conditions
Work Experience:
Reservation Sales Agent, March 2013 – Present
Speed Travel Reservations, Algoma, Wisconsin, USA
Responsibilities Include:
- Answering incoming calls in a courteous and friendly manner
- Providing guests with the required information regarding city, hotel facilities and rental vehicles etc
- Drawing required formal information from guests and made the entries into PMS computer system
- Processing incoming group reservations come via Housing bureau forms, in-house correspondence and facsimiles
- Handling the daily correspondence
- Implementing ways that would maximize the revenue of the company and would help overcome the problems and customers’ complaints if any
Reservation Sales Agent, March 2011 – February 2013
Up to date Services, Algoma, Wisconsin, USA
Responsibilities Include:
- Checking the status of the available Cruise tour reservations for primary consumers and travel agents
- Answering all the queries and questions of the customers related to company products and customer reservations
- Helping out primary consumes and agents with their problems regarding reservations
- Coordinating with other related departments in order to establish a healthy working environment
Education:
- Bachelor’s Degree in Commerce, University of Wisconsin Colleges, Wisconsin, 2010
Reference:
Available upon request.