Receptionist Administrative Assistant Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Dedicated and well-experienced administration personnel seeking a mid-level challenging position with an organization to use my expertise in performing clerical duties as well as handling support duties towards the clients.

Summary of Skills:

  • Capable of sorting incoming/outgoing mail, and answering client or customer calls with patience and in a friendly demeanor

  • Adept at maintaining calendar schedules of senior executives to fix client meetings, and issuing timely reminders to them

  • Ability to collect data, maintain updated database by performing data entry tasks, and capable of documenting accurate reports as required

  • Proficiency in handling variety of computer applications, including answering mail, scheduling appointments/meetings, and using MS Office Suite

  • Ability to manage multiple tasks and handle work under pressure situations

  • Exceptional organizational and time-management skills

  • Excellent written and verbal communication skills

Work Experience:

Receptionist/Administrative Assistant

Pfizer Incorporation, Saint Charles, MO

November 2016 – Present

  • Serving as the primary point of contact for staff as well as answering questions related to office operations

  • Providing necessary support by screening and routing mail or telephone calls, and forwarding them to the concerned department for quick resolutions of customer issues

  • Preparing reports by gathering, summarizing data using appropriate software

  • Greeting, welcoming clients, and ensuring their comfort during their appointment

  • Maintaining company’s inventory by monitoring stock, and anticipating needs to place appropriate orders for office supplies

  • Making 50+ customer calls per week to understand their feedback about company’s products, and documenting suggestion points

  • Scheduling interstate client appointment/meetings for the senior executives by making appropriate travel and accommodation arrangements for them

Receptionist

Alps Gym & Nutrition Center

Saint Charles, MO 63301

March 2015 – October 2016

  • Answered more than 50 calls to inform interested clients about the various fitness programs available at the center

  • Greeted new clients warmly and explained them about the different exercise activities present at the gym, including the cost

  • Coordinated with the marketing team to prepare banners about the combo packages offered by the fitness center that increased clients by 23%

  • Handled client transactions by processing fees through cash, check or card payment, and provided membership card to them

  • Answered clients’ queries patiently and informed them about ongoing discount packages

  • Maintained attendance register of members, and daily visitors

  • Performed general clerical duties, including maintaining file records, photocopying clients’ documents for registration

Administrative Assistant

Tiffany Enterprises Pvt. Ltd., Saint Charles, MO

July 2013 – February 2015

  • Managed calendars of senior executives, and informed them in advance about meetings

  • Regularly answered 20+ calls to handle queries regarding company’s products

  • Coordinated with the team to ensure timely repairs of office equipment for proper functioning of the work processes

  • Performed data entry tasks related to transactions related to profits/ expenses to assist in generation of accurate balance sheets

  • Prepared bi-weekly time sheets, correspondence letters, and monthly reports for the supervisor’s review to highlight major issues and customer complaints

  • Regularly conducted office inventory level checks to anticipate the depleting stock and prepared accurate purchase list for the concerned vendor

Education:

  • Associate’s Degree in Office Management

    Lindelwood University, Saint Charles, MO

    2013

Reference:

On request.