Premier Field Engineer Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Skilled and experienced engineer with extensive knowledge about providing technical support to software applications, seeks to work as a premier field engineer in a renowned organization.

Summary of Skills:

  • In-depth knowledge of concepts and fundamentals of networking technologies and Internet applications
  • Comprehensive knowledge of Windows desktop and server Operating Systems, network environments, and Microsoft Operations Manager
  • Extensive knowledge of Active Directory services, SharePoint Portal Server, and Active Directory design
  • Well versed in network security, System Center, network servers, and Microsoft Management technologies
  • Possess excellent analytical, troubleshooting, and problem solving skills
  • Skilled in communicating proficiently; both in verbal and written

Professional History:

Microsoft Inc, Washington
June 2013 till date
Premier Field Engineer

  • Responsible for providing technical support and solutions for various Microsoft technology and products
  • Handle tasks of debugging systems and correcting errors while running software applications for Microsoft Server
  • Perform root cause analysis of system failures to deliver best solutions to customers in a timely manner
  • Responsible for generating and implementing effective strategies to increase availability of servers
  • Handle tasks of providing guidelines to junior level engineers in solving various issues
  • Perform troubleshooting of highly technical issues to achieve highest level of customer satisfaction

Microsoft Inc, Washington
April 2010 to May 2013
Junior Premier Field Engineer

  • Assigned responsibilities of building relationship with technical staff to improve software supporting systems
  • Handled tasks of developing and maintaining customer database on the server
  • Performed responsibilities of participating in technical presentations to develop solutions for various server issues
  • Assigned tasks of reviewing software codes and application procedures
  • Performed responsibilities of drafting technical reports and customer feedback and update the same to management staff

Educational Qualifications:

Bachelor’s degree in Computer Science, University of Washington

Reference:

On request.