Patient Services Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:


Highly-dedicated, self-motivated, and competent ‘Patient Services Manager’ with over 5+ years of experience in fixing patient appointments, coordinating patient intake and handling payments from the patient’s insurance providers. Expertise in distributing patient care duties in the team and supervising different patient care personnel to ensure quality services are provided during treatment course. Team player with outstanding managerial, organizational and communication skills.

Summary of Skills

  • Sound knowledge of policies to accurately complete registration formalities for new patients

  • Capable of answering calls related to referrals from other clinics or local medical personnel as well as responding to queries from patient’s family member related to care services

  • Expertise in overseeing various health-care facilities available at the medical center and ensuring quality treatment care is provided to patients

  • Adept in performing various administrative/clerical duties

  • Capable of operating various computer applications such as software, mail, MS office suite and spreadsheets

  • Ability to pay attention in detail, and possess excellent problem solving approach

  • Team player with exceptional organizational, managerial, and communication skills

Work Experience:

Patient Services Manager

Piedmont Health-care, Atlanta, GA

March 2017 – Present

  • Ensuring the treatment facilities and health-care programs at the medical center are as per the state and federal regulations

  • Disseminating information related to billing, insurance, patient privacy, and confidentiality about the treatment to the concerned department

  • Supervising and directing the work of all health-care personnel, and performing various other tasks like assigning of patient admit tasks as well as evaluating visits by doctors

  • Distributing daily work activities to the patient-care team, and monitoring their progress

  • Overseeing the facilities provided by the health-care center, and coordinating the time of meal deliveries as well as diagnostic procedures or therapeutic treatments by scheduling appointments with the concerned department

  • Effectively answering phone calls or mails, and responding to referrals or inquiries from patient’s family member inquiries in a professional and compassionate manner

  • Processing medical insurance information by verifying patient’s eligibility according to the provider’s rules and addressing any questions related to insurance from medical billing personnel

  • Answering queries as well as patient’s family concerns, both on phone and in person with a sense of urgency and kindness to provide quality care services

Patient Services Representative

St. Vincent Hospital, Atlanta, GA

December 2015 – March 2017

  • Greeted patients’ family upon arrival, registered the case, obtained insurance details for admitting patients

  • Scheduled health checkup appointments for new as well as recurring patients

  • Maintained hard copies of patient records as well as updated health status in files stored in the hospital’s EHR to call patients for reminding them about their upcoming checkup appointments

  • Provided front-desk support and excellent customer service satisfaction to patients in a courteous and professional manner in accordance with health-care standards

  • Worked under the manager’s supervision and coordinated with patient care team to carry out various tasks such as greeting patients, registration, verifying insurance coverage as well as scheduling appointments

  • Accessed the concerned department’s EHR to communicate previous patient data to clinical staff members or physician as required during the health checkups

  • Handled high volume of referral patients from other hospitals or local clinics, and scheduled the appointments on daily basis as per the availability of concerned medical personnel

  • Operated multi-line telephone console to complete clerical and other front-desk support assignments as necessary

Apprenticeship:

Patient Services Assistant

Appalachian Regional Health-care, Atlanta, GA

August 2013 – November 2015

  • Coordinated patient flow process in health-care center’s OPD department by answering the calls, scheduling appointments with specialists, and registering new patient in the medical database

  • Effectively filled-up medical forms for the patient to collect accurate demographic information as well as verified insurance policies with the insurance providers

  • Worked with the billing department personnel to complete discharge documents

  • Assisted in collecting payments via cash or credit card from patients using established guidelines to determine patient pay portion as well as insurance portion according to the provider’s policies

  • Scheduled appointments with the concerned medical personnel for regular patients taking treatment for chronic diseases, and performed reminder calls to confirm their presence for checkup

  • Ensured prompt care services are provided to patients in emergency/trauma department under direction of registered nurse to deliver quality services

  • Worked under the supervision of patient care manager to perform various tasks such as handling referrals, coordinating with referrals and noting patients’ family feedback for the improvement of services

  • Answered phone calls from patient’s family members to inform about the available medical facilities at the health-care center and ensured quality services

Education:

  • Bachelor’s Degree in Healthcare Administration

    Clark Atlanta University, Atlanta, GA

    2013

  • Associate’s Degree in Medical Assisting

    Clark Atlanta University, Atlanta, GA

    2009

Certification:

  • Certified Medical Assistant – The American Association of Medical Assistant, 2013

Reference:

On request.

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