Passenger Service Agent Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

Stand out with Creative Resume templates guaranteed to give you an edge. Create Modern Resume or Google Docs Resume in minutes. Find out more regarding how to build a resume. Impress you future employer. Also, read inspiring Career Blog gives an inside view of work and workplace culture.

Career Objective:

Intending to work as a passenger service agent based on extensive experience in hospitality and airline sector along with hands-on knowledge about ticketing software for passenger reservation.

Summary of Qualifications:

  • Considerable experience in airline and hospitality customer service
  • Proven ability to interpret flight schedules and weather reports
  • Ability to work with same efficiency even in stressful situations
  • Acquired proficiency in using ticketing software and in carrier specific reservations
  • Knowledge of using Ticket and baggage tag printing equipment
  • Excellent communication skills with acquired fluency in English and French
  • Excellent time management skills

Professional Experience:

Skyline Inc, Wisconsin
Passenger Service Agent
May 2013 – Present

Duties and Responsibilities

  • Verifying documentation related to passenger departure
  • Greeting check-in passengers and supervising the checking procedure
  • Assisting passengers in finding out the misplaced baggage
  • Rescheduling the departure of the passengers stuck at the airport due to flight interruptions
  • Checking the documentation for all the international departures and ensuring that passenger comply with all the safety and security regulations

Phoenix Airways, Wisconsin
Passenger Service Agent
May 2011 – April 2013

Duties and Responsibilities

  • Making reservations and selling air tickets for the flights owned by the company
  • Designating seat assignments and supervising the security arrangements at the airport and on board the flights
  • Keeping the record of the timings of flight arrivals and departures and guiding passengers to the correct flights by making announcements using public messaging system


  • Bachelor’s Degree in Trade & International Transport Logistics, Wisconsin University College, Wisconsin, 2010


On request.