[First Name] [Last Name]
Contact Address: [street]
[Country] [City] [State/Province] [Zip Code]
Contact Number: (012)-345-6789
Email Address: [[email protected]]
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Career Objective:
Intending to work as a passenger service agent based on extensive experience in hospitality and airline sector along with hands-on knowledge about ticketing software for passenger reservation.
Summary of Qualifications:
- Considerable experience in airline and hospitality customer service
- Proven ability to interpret flight schedules and weather reports
- Ability to work with same efficiency even in stressful situations
- Acquired proficiency in using ticketing software and in carrier specific reservations
- Knowledge of using Ticket and baggage tag printing equipment
- Excellent communication skills with acquired fluency in English and French
- Excellent time management skills
Professional Experience:
Skyline Inc, Wisconsin
Passenger Service Agent
May 2013 – Present
Duties and Responsibilities
- Verifying documentation related to passenger departure
- Greeting check-in passengers and supervising the checking procedure
- Assisting passengers in finding out the misplaced baggage
- Rescheduling the departure of the passengers stuck at the airport due to flight interruptions
- Checking the documentation for all the international departures and ensuring that passenger comply with all the safety and security regulations
Phoenix Airways, Wisconsin
Passenger Service Agent
May 2011 – April 2013
Duties and Responsibilities
- Making reservations and selling air tickets for the flights owned by the company
- Designating seat assignments and supervising the security arrangements at the airport and on board the flights
- Keeping the record of the timings of flight arrivals and departures and guiding passengers to the correct flights by making announcements using public messaging system
Education:
- Bachelor’s Degree in Trade & International Transport Logistics, Wisconsin University College, Wisconsin, 2010
Reference:
On request.