NOC Technician Resume Sample

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Career Objective:

Highly-enthusiastic, dedicated, and professional NOC Technician with more than 6 years of experience in monitoring operations and performance of network systems as well as identifying and solving related technical issues. Capable of performing system administration functions, including network security as well as providing end-user support. Possess excellent analytical thinking, troubleshooting, communication, multi-tasking, documentation, and organizational skills.

Summary of Skills:

  • Thorough knowledge of network operations center functions, network management, and server monitoring, system administration, networking system testing, and troubleshooting methods, network analysis and enhancements, preventative maintenance, and network security

  • Familiar with TCP/IP and UDP networking, LAN and WAN technologies, network components such as modems, routers or switches, SONET and Ethernet, WPA2 security protocols
  • Proficiency in MS Office Suite, Unix shell commands as well as Linux, Windows and Solaris OS

  • Ability to analyze complex network problems as well as provide effective resolutions

  • Ability to organize and perform multiple tasks simultaneously as well as make effective decisions under tough situations

  • Effective leadership skills with the ability to work well with NOC technician, field technician, management teams and vendors

  • Active listening skills and effective communication skills as well as ability to provide technical support to clients and team members

  • Ability to prepare and maintain effective documentation and reports.

Work Experience:

NOC Technician

Vail Tech Group, Chico, CA

February 2018-Present

  • Monitoring daily operations and ensuring higher performance and capacity of large computer network systems and servers using approved tools as well as diagnosing and troubleshooting related issues

  • Performing preventative maintenance of various networking equipment, including installation, configuration, repairs, and maintenance of switches, routers, firewalls, and servers as well as running unit and integration tests and performing hardware and software upgrades to reduce network interruptions and failures

  • Performing system monitoring, including disaster recovery, backup and restore procedures as well as developing, deploying and validating network security policies, procedures, processes and tools as required

  • Addressing and clearly communicating networking equipment issues on-site with field technicians and maintaining their schedules as well as providing technical support to production teams as and when needed

  • Monitoring LAN/WAN links to ensure quality connectivity throughout the secure network and resolving related equipment failures as well as providing support for the design, validation and implementation of network changes using standardized methods or procedures

  • Working on daily service tickets while performing enterprise wireless deployments as well as documenting all incoming calls and maintaining logs of technical issues addressed and resolved as required

NOC Technician

Quantil System Inc., Chico, CA

April 2016-January 2018

  • Oversaw operations of complex network components that included hardware, servers, routers, switches or wireless controllers as well as performed testing, and troubleshooting on a daily basis and ensured high-level network management as required

  • Coordinated with IT teams and clients in identifying, troubleshooting, and maintaining logs or documents of various network issues during system malfunctioning as well as recommended and performed necessary network enhancements and hardware or software upgrades as required

  • Conducted security audits, vulnerability analysis, and risk assessments to ensure adherence to best network security practices and standards as well as monitored and maintained malware protection systems, including firewalls and antivirus as needed

  • Researched and recommended purchase of new products and technologies and provided technical guidance to internal system users regarding new system usage and related network problems or security requirements in a timely and professional manner

  • Prepared and maintained accurate and up-to-date documentation and reports regarding all network maintenance procedures as well as actively responded to client inquiries and requests and escalated various network problems to tier 2 technicians if not solved

Junior NOC Technician

DKW Software Solutions, Chico, CA

December 2013-March 2016


  • Assisted senior NOC technicians in monitoring computer networks, data center infrastructures, and servers for various issues from a centralized location as well as actively responded to client support calls

  • Assisted in performing general system administration tasks that included OS patching and upgrading, system integration, hardware and software installation and testing, server and workstation configuration as well as physical deployment of network devices as required

  • Tracked and documented various networking issues and related analysis or resolutions as per support procedures as well as used ticketing system to update relevant information as needed

  • Collaborated with senior personnel in defining and developing security procedures and safeguards to protect data and system against unauthorized access or modifications as well as ensured firewalls, intrusion detection and other security systems were up-to-date and functional

  • Provided weekly and monthly reports on network troubleshooting related cases and service calls as needed as well as escalated large or complex network issues to superiors, senior IT personnel or third party vendors for resolutions

Certification:

  • Cisco Certified Network Professional(CCNA)

    2013

Education:

  • Bachelor’s Degree in Computer Science

    California State University, Chico, CA, USA

    2012

Reference:

On Request.