Night Manager Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To work as a Night Manager with “Holiday Hotel,” where my experience will be used in providing excellent customer service, and provide leadership to Front Office operations and administration.

Summary of Skills:

  • Excellent leadership skills and abilities to coach, motivate, counsel, and discipline
  • Proficient with computer keyboard, switchboard, and handling administration
  • Ability to communicate in clear and succinct English language both verbally and in writing
  • Excellent hearing and visual ability with conflict resolution skills
  • Ability to work standing for long hours and push, pull, and carry 40 lb. weight
  • Strong knowledge of safety rules and regulations with ability to work in rotating shifts

Work Experience:

Night Manager

City Hotel, Richmond, VA

October 2015 – Present

  • Performing duties and responsibilities of the Night Manager following policies and procedures
  • Resolving customer issues in a professional manner and inspecting security elements
  • Maintaining regular and prompt attendance record and interacting with employees
  • Managing and monitoring activities of Front Office staff and enforcing standards of excellence in customer service
  • Directing and overseeing all hotel operations and ensuring guest satisfaction
  • Providing instruction to staff at the beginning of Night Shift
Night Manager

Downtown Hotel, Richmond, VA

February 2012 – September 2015

  • Checked accommodations, room reservation chart, and compiling all bills and vouchers prepared during the day shift
  • Inspected boiler and ensuring guests received warm water for bath in the morning
  • Prepared and issued receipts to customer for depositing valuable at the Front Office
  • Assisted guests with the luggage, valet parking, and attended other formalities
  • Monitored and developed team member performance metrics and conducted counseling
  • Prepared summary report for the day’s operations and reported any suspicious activities and person to the Security Department

Education:

  • Bachelor’s Degree in Arts

    ABC University, Richmond, VA

    2012

Reference:

On request.