Network Support Engineer Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Looking for a network support engineer position with “Fun Corporation,” to assist and support in on-going projects and optimization of the existing ones.

Summary of Skills:

  • Strong experience of troubleshooting and supporting LAN and WAN
  • Experience with VoIP Support and troubleshooting
  • Excellent knowledge of supporting and troubleshooting Wifi and Cisco routers, switches, and firewalls
  • Extensive knowledge of network media, including fiber-optics, Category 5e and Category 6
  • Outstanding communication and project management skills
  • Sound working experience of DHCP and DNS Servers
  • Ability to work in a team and independently

Work Experience:

Network Support Engineer
Harris Technologies, Port Arthur, TX
October 2014 – Present

  • Providing operational support and project implementation for Cisco-based network infrastructure, including switching, cabling, load balancing, routing, firewall security and site-to-site VPN
  • Analyzing and evaluating network security threats and vulnerabilities
  • Supporting in the implementation and documentation of network policies, standards and guidelines
  • Promoting network policies, standards and procedures through adherence in daily operational activities
  • Participating in on-call responsibilities in support of a 24 x 7 x 365 production environment
  • Coordinating with hardware and software vendors to maintain operations, diagnose issues and resolve problems
  • Performing responsibilities of creating implementation plans for network-related projects based on standard building blocks and procedures

Junior Network Support Engineer
Two Source Corporation, Port Arthur, TX

February 2012 – September 2014

  • Assisted network engineers in resolving complex network outages
  • Developed and applied testing and troubleshooting plans
  • Handled the tasks of troubleshooting basic network issues on-site and escalate problem to higher level of support, when required
  • Handled the tasks of documenting network problems and resolutions for future reference
  • Performed installation, configuration and testing of LAN/WAN devices
  • Maintained technical and operational documentation and training materials for installation and configuration activities

Education:

  • Bachelor’s Degree in Computer Science
    ABC University, Port Arthur, TX
    2010
  • Cisco Certified Network Associate
    ABC Technical Institute, Port Arthur, TX
    2011

Reference:

On request.