Network Support Analyst Resume

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Career Objective:


Dynamic, accomplished and professional Network Support Analyst with extensive knowledge of designing, developing and supporting various IT applications. Looking for a position as Network Support Analyst to utilize my professional strengths for the growth of the organization.

Summary of Skills:

  • Possess eight years of professional experience in the network support field

  • In-depth knowledge of network technologies like Ethernet, WiFi, CMDA and GSM

  • Familiar with the routing protocols, voice applications and network switching

  • Ability to work independently and as a member of a team

  • Strong verbal and written communication skills

  • Extensive knowledge of network and hardware tools like switches, firewalls and TCP/IP

  • Detail-oriented and posses excellent organizational skills

  • Ability to configure and program switches, routers as well as other complex network equipments

  • Extensive knowledge of different network topologies and its applications

Work Experience:


Network Support Analyst

Clarice Software and Networking, Springfield, MO

October 2014 – Present

  • Interpreting customer’s requirements for computer network set up and Implementing network services

  • Serving as a technical liaison between business developers, consultants and vendors

  • Assisting business units in translating business requirements to technical requirements

  • Coordinating with the development teams and deploying systems to facilitate the operations of the organization

  • Preparing and presenting system-related reports and recommendations for end users and management

  • Installing, monitoring and supporting various types of electronic network equipment

  • Maintaining and operating personal computer and related peripherals

  • Preparing guidelines for network implementations

Network Support Analyst

AVL Networking Company, Springfield, MO

February 2013 – September 2014

  • Provided tier 1 and tier 2 technical support to end users

  • Provided instant response to callers, mailers, and remote access users

  • Prioritized sensitive calls, and resolve hardware and software issues

  • Installed latest hardware, software, and telecommunication systems

  • Identified and mitigated threats to computer network systems

  • Provided wireless support and managed hardware and software inventory

  • Prepared and maintained documentation for net and existing network systems

  • Monitored security of computer network and upgraded the anti virus software

Education:


  • Bachelor’s Degree in Computer Science

    ABC University, Springfield, MO

    2012

Reference:


On request.