Microsoft Premier Field Engineer Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Looking for a premier field engineer job with Microsoft to help clients establish a reliable IT infrastructure, and apply my skills in advanced training opportunities.

Summary of Skills:

  • Experience with network captures and network troubleshooting
  • Extensive knowledge of Microsoft Dynamics CRM, Microsoft SQL Server 2005, 2008, and 2012
  • Adept in working with Windows Server 2008, and all Windows platforms
  • Familiarity with Exchange Server and Active Directory, and DNS
  • Excellent communication and customer service skills
  • Through knowledge of Microsoft products
  • Ready to travel extensive and provide remote service

Work Experience:

Premier Field Engineer
OTA Tech Solutions, New York, NY
June 2012 – Present

  • Help clients expand their business and develop production relationship
  • Provide immediate and appropriate service and support to clients with Microsoft technologies
  • Provide timely and quality issue resolution for problems with Windows
  • Assist in develop training opportunities and participate in TechEd conferences
  • Upgrade and deliver Windows new features and educate clients
  • Answer phone calls and emails referring to technology implementation

Junior Microsoft Premier Field Engineer
ABC Company, New York, NY
April 2010 – May 2012

  • Delivered high-quality services and effective remedies for clients’ business needs
  • Coordinated with technical project manager and planned strategies for technical support
  • Prepared technical documentation and helped clients improve their knowledge
  • Arranged and conducted environment training to customers
  • Troubleshot problems related to Windows operating systems and components
  • Provided support to client for SharePoint, Exchange, and Lync

Education:

  • Bachelor’s Degree in Computer Science
    City College, New York, NY
    2009

Reference:

On request.