Medical Office Manager Resume

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Career Objective:

Highly-professional and organized Medical Office Manager with a solid experience in managing and overseeing daily office operations of the healthcare as well as coordinating medical and administrative staff to deliver high-quality patient care services. Possess excellent communication, leadership, and multi-tasking skills along with the basic knowledge of accounting principles, medical terminology, laws, and ethics to ensure smooth running of medical practice.

Summary of Skills:

  • Experienced in managing day-to-day administrative tasks of a healthcare to deliver a high-level of customer service, and maximize patient satisfaction along with the knowledge of current healthcare laws and procedures, medical issues, and terminology, medical billing procedures, including insurance benefits

  • Effective written and verbal communication skills as well as the ability to establish and maintain strong working relations with cross functional departments, co-workers, and patients

  • Solid leadership and management skills along with the ability to build professional working environment for both office management staff, and medical teams

  • Strong analytical skills along with the ability to research, evaluate, and solve complex administrative and operational problems

  • Excellent organizational and time-management skills with the ability to handle multiple priorities within specific deadlines

  • Proficiency with MS Office Suite, EHR system, database application and Internet, including knowledge of using office equipment and tools like scanners, fax and xerox machines

  • Ability to work in a fast-paced and dynamic work environment as well as handle stressful situations including staff issues or conflicts

  • Good financial skills along with the ability to prepare and manage healthcare budgets, financial reports and statements as well as process payments

  • Strong reporting and documentation skills with the ability to handle and maintain confidentiality of medical and patient records

Work Experience:

Medical Office Manager

Vital Health Center, Oakland, CA

April 2017 – Present

  • Overseeing daily office operations of the healthcare facility to ensure smooth work-flow daily as well as supervising and scheduling staff in an efficient and cost-effective manner

  • Hiring and training healthcare management staff as well as addressing staff issues, and conducting regular performance reviews

  • Scheduling regular maintenance and conducting periodic inspections of all aspects of the practice, including medical equipment and tools, elevator, and HVAC equipment

  • Maintaining cleanliness and safety of various departments and ensuring systems are operating to the benefit of patients by strictly following established healthcare safety standards

  • Overseeing financial aspects of healthcare, including medical billing, budgeting as well as processing, and submitting health insurance claims

  • Drafting financial reports for senior management timely and accurately as well as maintaining accuracy and confidentiality of patient and medical records

  • Complying and keeping current with federal, state and local regulatory requirements, including industry trends and best practices

  • Providing educational or informative materials, including pamphlets and brochures for patients as well as ensuring patient satisfaction by responding to inquiries and resolving complaints in a timely manner

Medical Office Manager

Health Wellness Care, Oakland, CA

November 2015 – March 2017

  • Maintained daily office operations for maximizing patient satisfaction and access as well as supervised medical, nursing and management staff to ensure adequate coverage for quality patient care

  • Supervised stocking and ordering of office supplies as well as the selection and regular maintenance of medical equipment used in the facility

  • Managed established work procedures for the healthcare staff as well as implemented new policies and procedures in the front office department

  • Arranged for routine and emergency maintenance of the facility and worked with physicians and other medical personnel to plan and implement appropriate healthcare and disease prevention programs

  • Inspected medical waste disposal as well as ensured facility maintenance, hygiene, and safety

  • Worked collaboratively with office management team to analyze administrative and operational functions as well as develop and implement appropriate changes and system improvements

Assistant Medical Office Manager

Podiatry Medical Care, Oakland, CA

August 2013 – October 2015

  • Assisted medical office manager in leading, motivating and developing professional work environment for both clinical and non-clinical staff

  • Assisted in developing and implementing efficient office policies and procedures that included answering phone calls, responding to mails, and scheduling appointments, and meetings

  • Assisted in ordering and maintaining operation of medical equipment and tools as well as arranged for repairs as required

  • Maintained up-to-date and accurate medical and staff records as well as recorded and updated financial information regularly

  • Assisted healthcare personnel with non-medical functions that included making travel arrangements, responding to internal and external inquiries as well as setting up lectures, and presentations as required

Education

  • Associate’s Degree in Applied Science

    Merritt Community College, Oakland, CA, USA

    2013

Reference:

On request.

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