Medical Manager Resume

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Career Objective:

Detail-oriented, meticulous, and certified ‘Medical Manager’ with extensive experience of handling administrative duties such as handling patient payment disputes, supervising clerical staff, and ensuring smooth functioning of the health-care center. Adept in maintaining sufficient medical supplies at each department and meeting monthly goals. Possess excellent leadership qualities, and communication skills.

Summary of Skills:



  • Expertise in collecting payments from insurance providers, and solving dispute

  • Adept in preparing monthly budgets for purchase of medical supplies from the vendors, and receiving orders

  • Capable of ensuring various administrative procedures are completed as per the policies, and hospital protocols

  • Proficient in supervising administrative/clerical staff to meet the business objectives, and provide quality treatment service to patients

  • Ability to pay attention to details and remain calm in high pressure situations by maintaining friendly as well as cordial behavior

  • Team player with exceptional leadership qualities as well as organizational and communication skills


Work Experience:

Medical Manager

Trinity Health Center, San Angelo, TX

April 2017 – Present



  • Responsible for supervision and oversight of the front office functions, including appointment scheduling, patient check-in, referrals, insurance billing, maintenance of updated medical records, and customer satisfaction

  • Supervising clerical personnel at the health-care center to ensure accurate billing, and charges are provided to the patient’s insurance provider

  • Reviewing various departments within the hospital, and overseeing patient feedback to improve the quality of medical services

  • Overseeing and promoting a professional atmosphere through courteous communication, cooperation, and respect for patients, visitors and members of the health-care team

  • Providing leadership, direction, and operational oversight to the clinical staff to ensure accomplishment of medical objectives and goals

  • Coordinating with billing executive to solve complicated payment cases for involved patient by conducting appropriate meetings with the concerned insurance provider



Assistant Medical Manager

St. Luke’s Hospital, San Angelo, TX

February 2015 – April 2017




  • Worked and coordinated with billing department to collect patient’s payments from the concerned insurance company before permitting discharge papers

  • Attended monthly team meetings to discuss as well as understand the planning and coordination regarding policies/procedures to be followed by various hospital departments

  • Oversaw administrative staff and allocated work responsibilities to the team to ensure smooth functioning

  • Worked under the supervision of medical manager in preparing monthly budgets for purchasing medical supplies

  • Performed analysis to evaluate effectiveness of the practice processes, including billing or collection practices, and made recommendations for improvement by preparing appropriate reports

  • Supervised the administrative staff for clerical duties and helped to make decisions in finance, personnel and goal setting for the entire hospital


Health Unit Coordinator (Junior)

Cleveland Clinic, San Angelo, TX

April 2014 – January 2015

  • Coordinated clerical activities and provided support for patient services using clinical information systems

  • Checked medical supplies at every department and prepared list of items in shortage to forward it to the billing coordinator

  • Worked in the out-patient department to receive them for the medical checkup by greeting and giving appropriate instructions about the basic tests to be performed prior to doctor visit

  • Fixed appointments for specific lab or equipment test after verifying vacancy in the concerned department

  • Performed various duties such as compiling patient charts in the hospital database, transcribing physician orders or preparing birth/death certificate as requested

  • Assisted various medical personnel in the clinic to complete formalities related to admission or discharge paperwork for the patient

Apprenticeship:

Medical Support Assistant (Entry level)

Cleveland Clinic, San Angelo, TX

October 2013 – April 2014

  • Entered lab results in the database, coordinated referrals for specialty care, and obtained authorizations for ordered medicines from pharmaceutical center

  • Worked with the support team to prepare and maintain examination or treatment rooms in various departments of the clinic

  • Answered calls and mails in administrative section to solve queries regarding appointments, doctor schedules as well as informed about the complimentary services offered by the clinic

  • Assisted to perform reminder calls to patients having checkup appointments at the center and confirmed of the visit to their prescribing doctor

  • Regularly inspected the inventory supply at each department and made accurate list of items in shortage to place timely orders with the concerned vendor

  • Took responsibility to fill up clinic feedback forms from the discharged patients for improving hospital services and providing quality care

Education:

  • Master’s Degree in Health-care Management

    Angelo State University, San Angelo, TX

    2012

  • Bachelor’s Degree in Health-care Administration

    Angelo State University, San Angelo, TX

    2010

Certification:

  • Certified Medical Office Manager – Practice Management Institute, 2015

Affiliations:

  • Professional Association of Health Care Office Management – Member since 2016
  • American Health Information Management Association – Member since 2015

Reference:

On request.

Related link

Medical Resume Objective

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