Management Manager Resume

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Career Objective:

Certified Manager with traits like customer-oriented and ability to work in team with over 7 + years of experience. Extensive background in handling various responsibilities, and strong knowledge about delivering the best to customers. Flexible and adept at managing stressful situations with composure.

Summary of Skills:

  • Capable of maintaining inventory and supply by overseeing budget administration allocated to each project

  • Adept at researching and implementing latest industry practices on the shop floor for revenue generation

  • Familiar with process optimization to complete projects within deadline using effective cost control without compromising on quality

  • Ability to maintain long-term and healthy relationships with clients, vendors, customers, retailers, and wholesalers

  • Proficient in implementing steps for staff development, and giving performance reviews

  • Exceptional organizational and interpersonal skills

Work Experience:

General Manager

Dave & Buster’s Enterprise, Grapevine, TX

August 2017 – Present

  • Supervising a team of 50+ members to meet business needs, and maximize customer experience

  • Analzing market trends, and adopting unique, creative methods for advertising products

  • Negotiating with suppliers and vendors, and planning dispatch schedules for retail stores across the state

  • Cultivating a strategic environment to provide exceptional customer service by ensuring all team members peform thier duties as expected

  • Ensuring security precautions are followed at the manufacturing unit, and assigning a basic medical insurance for each employee as per the role

  • Conducting interviews with the panel to select the best talent from a pool of candidates

General Manager

Sur La Group of Hotels, Grapevine, TX

November 2014 – July 2017

  • Maintained existing services and implemented new packages to get high customer satisfaction rate

  • Organized international events like research conferences, scholar meets, and occasional celebrations adding to $56.7M in revenue

  • Provided complimentary passes to regular customers as well as random visitors using lucky draw system to increase brand awareness in the local area

  • Inspected monthly track record to improve quality of services offered, and lifted client satisfaction rate by 43%

  • Coordinated with different department heads to bring out the best of their teams, and ensured rich experience for clients/visitors

  • Tracked industry trend,s and implemented innovative ideas in the hotel to enhance customer service levels

Assistant General Manager

Sur La Group of Hotels, Grapevine, TX

April 2012 – October 2014

  • Coordinated with architects to redesign the interiors of the firm, and gave it an uplifted look in tight budget constraints

  • Oversaw the inaugural function of the hotels’ right wing, and invited acclaimed personalities

  • Scheduled corporate meetings at the venue by taking booking in advance, and provided excellent customer service to guests

  • Supervised cleaning of 160 + guest rooms, conference room, banquet halls, and commonly accessed places

  • Prepared task schedules for different teams, track their performance, and conducted salary appraisal meeting

  • Performed all administrative and financial functions associated with the hotel to maintain accuracy in reports

Senior Executive

White Logostics, Austin, TX

August 2010 – March 2012

  • Initiated aggressive revenue management strategy that increased ADR by 6%, and delivered profits in GOP by $20M for each quarter

  • Coordinated with general managers to redesign the company employee handbook, and performance review process for 200+ employees

  • Developed and executed local marketing strategies by organizing special events for promotions that boosted sales by 12%

  • Took responsibility to assure integration of business goals with workflow processes to increase cash flow

  • Conducted training sessions on current scenarios in the market for 50 + new recruits, and explained to them the work procedure

Education:


  • Bachelor of Science in Management

    University of Texas, Austin, TX

    2009

Certifications:

  • Certified General Manager – Global Association for Quality Management, 2010

Reference:

On request.

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