[First Name] [Last Name]
Contact Address: [street]
[Country] [City] [State/Province] [Zip Code]
Contact Number: (012)-345-6789
Email Address: [[email protected]]
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Career Objective:
Certified Manager with traits like customer-oriented and ability to work in team with over 7 + years of experience. Extensive background in handling various responsibilities, and strong knowledge about delivering the best to customers. Flexible and adept at managing stressful situations with composure.
Summary of Skills:
- Capable of maintaining inventory and supply by overseeing budget administration allocated to each project
- Adept at researching and implementing latest industry practices on the shop floor for revenue generation
- Familiar with process optimization to complete projects within deadline using effective cost control without compromising on quality
- Ability to maintain long-term and healthy relationships with clients, vendors, customers, retailers, and wholesalers
- Proficient in implementing steps for staff development, and giving performance reviews
- Exceptional organizational and interpersonal skills
Work Experience:
General Manager
Dave & Buster’s Enterprise, Grapevine, TX
August 2017 – Present
- Supervising a team of 50+ members to meet business needs, and maximize customer experience
- Analzing market trends, and adopting unique, creative methods for advertising products
- Negotiating with suppliers and vendors, and planning dispatch schedules for retail stores across the state
- Cultivating a strategic environment to provide exceptional customer service by ensuring all team members peform thier duties as expected
- Ensuring security precautions are followed at the manufacturing unit, and assigning a basic medical insurance for each employee as per the role
- Conducting interviews with the panel to select the best talent from a pool of candidates
General Manager
Sur La Group of Hotels, Grapevine, TX
November 2014 – July 2017
- Maintained existing services and implemented new packages to get high customer satisfaction rate
- Organized international events like research conferences, scholar meets, and occasional celebrations adding to $56.7M in revenue
- Provided complimentary passes to regular customers as well as random visitors using lucky draw system to increase brand awareness in the local area
- Inspected monthly track record to improve quality of services offered, and lifted client satisfaction rate by 43%
- Coordinated with different department heads to bring out the best of their teams, and ensured rich experience for clients/visitors
- Tracked industry trend,s and implemented innovative ideas in the hotel to enhance customer service levels
Assistant General Manager
Sur La Group of Hotels, Grapevine, TX
April 2012 – October 2014
- Coordinated with architects to redesign the interiors of the firm, and gave it an uplifted look in tight budget constraints
- Oversaw the inaugural function of the hotels’ right wing, and invited acclaimed personalities
- Scheduled corporate meetings at the venue by taking booking in advance, and provided excellent customer service to guests
- Supervised cleaning of 160 + guest rooms, conference room, banquet halls, and commonly accessed places
- Prepared task schedules for different teams, track their performance, and conducted salary appraisal meeting
- Performed all administrative and financial functions associated with the hotel to maintain accuracy in reports
Senior Executive
White Logostics, Austin, TX
August 2010 – March 2012
- Initiated aggressive revenue management strategy that increased ADR by 6%, and delivered profits in GOP by $20M for each quarter
- Coordinated with general managers to redesign the company employee handbook, and performance review process for 200+ employees
- Developed and executed local marketing strategies by organizing special events for promotions that boosted sales by 12%
- Took responsibility to assure integration of business goals with workflow processes to increase cash flow
- Conducted training sessions on current scenarios in the market for 50 + new recruits, and explained to them the work procedure
Education:
-
Bachelor of Science in ManagementUniversity of Texas, Austin, TX
2009
Certifications:
- Certified General Manager – Global Association for Quality Management, 2010
Reference:
On request.