Junior Receptionist Resume



Job Objective:


Hardworking, dedicated, and organized professional seeking the position of a Receptionist at an organization to utilize my exceptional administrative skills in providing quality services to the staff as well as clients for smooth functioning of the firm.

Summary of Skills:

  • Expertise in performing various administrative tasks, including answering client phone calls, responding to mail, or keeping records

  • Ability to schedule meetings by checking calendars of the executives and taking minutes of the discussion for appropriate implementation of new policies

  • Adept in performing data entry tasks and maintaining an updated database to retrieve required information in minimal time

  • Proficient in handling transactions by accepting payments in cash, check, card or online transfers through net banking

  • Familiar with office technology, including MS Office Suite, database software, billing and bookkeeping procedures

  • Capable of maintaining cleanliness of the workplace, maintaining meeting rooms along with the equipment, and issuing security passes to the visitors

  • Ability to greet employees/customers, and maintain a friendly demeanor

  • Affable with excellent communication skills and inclination for customer service

Work Experience:


Junior Receptionist

Wilson Travels Pvt. Ltd., Huntington, NY

February 2017 – Present

  • Answering phone calls of clients and providing information on available bus services and ticket charges

  • Processing payment for individual or group of customers through online transactions, including net-banking or card payment for the confirmation of tickets

  • Providing comprehensive information about the bus timings, ticket charges, and the routes for giving satisfactory answers to customer’s questions

  • Handling customer complaints regarding services and initiating cash back for the concerned cases as instructed by the office manager

  • Responsible for making arrangements for meeting, travel, hotel accommodation, and exhibitions

  • Making accurate entries of the travelers in the database by entering correct contact details, ticket information, bus number, and other required entities in the columns

  • Working with the team to promote services, and updating social media pages for the company

Junior Receptionist (part-time)

Lavinia Home Décor, Huntington, NY

December 2015 – January 2017

  • Welcomed and greeted clients with positive cheerful attitude, and gave proper directions to help them locate the requested furniture section

  • Helped in maintaining décor security by issuing, checking and collecting badges as required and kept visitor logs

  • Assisted with performing various administration tasks, including preparing bills, faxing guarantee documents and arranged delivery to the client’s address

  • Coordinated with the team to answer customer queries and informed them about the available designs for different rooms in the apartment by showing company catalog

  • Took responsibility to note down customer details, address and issued payment receipt to inform them about the estimated date of delivery

  • Handled and routed calls to the concerned section’s executives as necessary for maximum customer satisfaction

  • Answered inquiries on the phone/mail to inform prospective clients about ongoing discounts, offers, and latest collection of furniture

Apprenticeship:


Cashier – Roast Sandwich House

Huntington, NY 11746

August 2014 – November 2015

  • Greeted customers warmly and took their meal orders by entering appropriate data into the computer system to generate accurate order number along with the bill

  • Took responsibility to check the cash drawer at the beginning and end of the shift to maintain adequate change in the drawer

  • Answered phone calls to take note of take-away orders and ensured the parcel reached the customer in minimal time

  • Handled transactions for the order by collecting payments in cash, debit/credit card and applied special coupons

  • Maintained an accurate record of the day’s order to enter in database, and prepared a weekly sales report for the manager

  • Ensured the eating joint was clean and guided the housekeeping team for proper maintenance of the place

  • Collected feedback from customers regarding the food and service to improve customer satisfaction

Education:


  • Associate’s Degree in Office Management

    Five Towns College, Huntington NY

    2013

Reference:


On request.