IVR Developer Resume

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Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Seeking the position of an IVR Developer in a company where my knowledge and skills in the said domain can be put to their best use.

Skills and Qualities:

  • Vast experience in configuration and development of diverse business applications including IVR and CRM
  • Worked on various programming languages and operating systems
  • Well versed with advanced troubleshooting and debugging
  • Adaptable to work for prolonged periods and stringent timelines
  • Excellent communication, management and problem solving skills
  • Hard working and loyal with a go getter attitude
  • Keen to update my knowledge and skills that ensure enhanced productivity

Work Experience:

Designation: IVR Developer
Organization: Right Byte Technologies
Period: February 2012 – present

Job functions and responsibilities:

  • Performed the configuration, installation and maintenance of IVR application for various business units
  • Designed and developed Voice User Interface (VUI) for mobile phones
  • Performed tests for multiple clients
  • Wrote scripts for batch data integration and voice transfer
  • Performed file transfer process and log retention
  • Created module for online troubleshoot, patch updates and error logging
  • Generated department specific reports on a monthly basis
  • Analyzed performance tuning and provided graphical comparisons of user acceptance and ease of access chart for clients

Designation: IVR Developer

Organization: Purple Rabbit Technologies
Period: October 2010 – January 2012

Job functions and responsibilities:

  • Performed data transfer and deployment of all voice applications
  • Performed the configuration, installation and maintenance of Shore Connect, an advanced IVR application for overseas clients
  • Created multi lingual IVR applications for call centre and 24/7 help lines
  • Developed voice recognition codes and database for employee login IVR
  • Provided online assistance and training to IT helpdesk
  • Coordinated with quality assurance team to ensure quality product development
  • Assisted in the weekly performance review and documentation

Academic Qualifications:

  • Certified Professional in Business Applications Development – 2010
    Academy of Software Development

  • Masters Degree in Computer Science – 2009
    Department of Technology and Science, Maryland State University

  • Bachelors Degree in Computer Science – 2007
    St. Claire College of Computer Sciences

Reference:

On request.