IT Technical Support Resume

[First Name] [Last Name]

Contact Address: [street] [Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

In a technology-driven world where competence and faster services are the prime factors for success, I would like to implement both these to the position of IT technical support executive and provide outstanding customer service and technical support to clients.

Technical Skills:

  • Languages: C++, CSS, HTML, XML, DHTML, Perl, JavaScript, Python, Ruby on Rails, SQL
  • Hardware: Cisco devices, Ethernet, Intel Server, IBM Server, Hubs, Switches, Modems, ISDN, Testing tools, IBM Mainframe
  • Operating Systems: Macintosh, UNIX, Linux, Windows, Sun Microsystems
  • Applications: Database Management (MS Access, Oracle, MySQL, DBMS), E-mail clients and server configuration, CRM and ERP development

Details of Work Experience:

Position: IT Technical Support Executive since December 2012 – Present
Organization: Zebra Technologies
Primary work responsibilities:

  • Consult corporate clients and develop detailed specifications for the IT infrastructure setup to fulfill business requirements
  • Maintain regular contact with the existing clients and provide adequate IT technical support to keep the systems updated and error free
  • Devise testing parameters for new applications and for modifications in the existing applications
  • Administer user accounts and configure e-mail clients
  • Resolve technical issues through remote assistance, telephone and onsite visits
  • Interview, hire and train new employees

Position: IT Technical Support Executive from June 2010 – November 2012
Organization: Biller Business Solutions
Primary work responsibilities:

  • Developed the overall IT technical support schedule for different customers and assigned teams for specific clients
  • Created secure lines for server to server migration of database
  • Configured additional equipment including printers and modems
  • Prepared daily, weekly and monthly reports on IT infrastructure performance
  • Assisted in the purchase and storage of hardware and equipment

Details of Academic Qualifications and Certifications:

  • Master’s Degree in Information Technology Practices, 2009
    Michigan State University of Technical Learning
  • Bachelor’s Degree in Information Technology Practices, 2007
    Michigan State University of Technical Learning

Reference:

On request.

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