IT Support Engineer Resume

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Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Willing to work as an IT support engineer where my exposure in the IT environment especially in managing information technology systems and services can be utilized to reach organizational goals and objectives.

Summary of Skills:

  • Extensive knowledge of Windows 2000/2003, VPN technologies, Microsoft Windows Administration, and functions of login and logout
  • Extensive knowledge of building and maintaining systems, Windows operation 2000/2003, Internet Information Server, data management and storage implementation
  • Familiar with NAS technologies, data management products, and Intel based servers
  • Possess outstanding communication and customer service skills

Work Experience:

IT Support Engineer

Vigilant Technologies, Baton Rouge, LA
October 2014 – Present

  • Supporting, troubleshooting, testing and monitoring software and hardware related issues
  • Maintaining and analyzing the components of systems and make necessary recommendations
  • Responsible for network monitor and disk utilization
  • Training staff and supporting in meeting the requirement of end users
  • Streamlining the processes and handling standard administration functions, as required
  • Preparing software documentation, planning procedures, and inventory assessment
  • Managing information technology system to meet strategic goals
  • Installing patches, new software releases, and system upgrades

System Security Analyst
Tech Software, Baton Rouge, LA
February 2013 – September 2014

  • Installed and operated advanced operating hardware and software servers
  • Assisted senior technical staff in developing IT strategic plan to meet client requirements
  • Developed and implemented disaster recovery plan
  • Provided inventory items like laptop systems, software, and workstation
  • Assisted technical staff in hardware and software evaluations and in implementing the systems to meet the goals
  • Developed and implemented strategies of web presence

Education:

  • Bachelor’s Degree in Computer
    ABC University, Baton Rouge, LA
    2012

Reference:

On request.