IT Remote Support Resume

[First Name] [Last Name]

Contact Address: [street] [Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To work as a remote IT remote support specialist and provide technical support for software, hardware, and network problems.

Technical and Non-Technical Skills:

  • Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance
  • Ability to communicate well and get to the core of errors to provide an effective resolution
  • Ability to handle different clients and different systems simultaneously
  • Comfortable to work in rotational or night shifts

Details of Work Experience:

IT Remote Support Executive at Tech Contact, Trenton
Employed since October 2012 – Present

Primary work responsibilities:

  • Set up and maintain remote desktop connections through centralized server
  • Analyze technical issues reported and prioritize daily tasks
  • Resolve the functional and technical errors, provide update patches to the clients on P2P application, establish remote desktop connection to install and update business applications
  • Inform clients regarding the estimated time required to analyze the problem
  • Develop training manuals for new employees and conduct training sessions
  • Research and implement new practices to improve quality of service and organizational efficiency

IT Remote Support Executive at Winston Technology Solutions, Trenton
Employed from August 2010 – September 2012

Primary work responsibilities:

  • Identified the root cause of repetitive technical errors and resolved all errors effectively
  • Assisted the clients through e-mail and on telephone as well
  • Assisted in the development and testing of applications
  • Provided online training to the clients

Details of Academic Qualifications:

Master’s Degree in Computer Applications, 2010
New Jersey University

Bachelor’s Degree in Computer Applications, 2008
New Jersey University

References:

Available on request.

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