IT Manager Resume

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Career Objective:

Dedicated, skilled, and experienced IT professional with 8+ year of experience in handling IT projects. Excellent track record in identifying and resolving complex problems related to technical and business aspects. Demonstrated ability to lead, guide, monitor, and motivate an IT team for successful completion of projects. Expert in gathering requirements, analyzing feasibility, estimating time and cost, implementing, and overseeing projects. Ability to leverage technical and business expertise to achieve company’s goals. Excellent presenter with experience in providing training to customers for use of software applications.

Summary of Skills

  • Strong knowledge of IT technologies and project management tools
  • Skilled in managing multiple projects irrespective of industry domain

  • Excellent verbal, written, and interpersonal skills

  • Excellent understanding of Exchange, SQL databases, Active Directory

  • Strong work experience of WLAN, routing and switching

  • Superior analytical, logical thinking, and strategic planning skills

  • Excellent team building, mentoring, and client relations skills

Work Experience

IT Manager

ACE Global, Charleston, SC

October 2018 – Present

  • Planning, designing, and implementing technology systems and projects
  • Managing and maintaining goals and priorities of technology initiatives

  • Managing and supervising an IT team working on diverse projects

  • Planning and ensuring robust network security by applying IT standards for deployment of systems, and through regular audits

  • Supervising and overseeing work of the Network Administration, Help Desk, and Systems Administration

  • Handling hiring, coaching, development, and performance appraisal

  • Developing effective policies and systems for ensuring total cyber security

IT Manager

Bright IT Services, Charleston, SC

March 2015 – September 2018

  • Performed project gathering, feasibility study, and provided cost and time estimate to clients
  • Developed and implemented IT strategies that helped in pushing client projects in stipulated time

  • Revamped existing systems, installed and upgraded networking systems specific to the need of project

  • Liaised with clients and monitored all customer service issues

  • Ensured accuracy of technical design and system integration

  • Managed disaster recovery plans for multiple systems

  • Tested software applications and provided customer training

IT Manager

Eagle Technology, Charleston, SC

July 2012 – February 2015

  • Provided technical solutions to a diverse group of clients in cost-effective manner
  • Analyzed workflow, delegated projects, and achieved departmental goals

  • Provided network, telecom, and systems support to end users

  • Ensured a high-level of customer support and service

  • Monitored entire technology operations and evaluated them as per the set goals

  • Built and maintained IT assets inventory for the company and ensured proper use

  • Analyzed and recommended information technology strategies and procedures to expedite project delivery and ensure quality

Education

Bachelor’s Degree in Information Technology

ABC University, Charleston, SC

2011

Certifications

  • Microsoft Certified Solutions Associate
  • Certified Associate in Project Management (CAPM)

  • Certified Information Systems Security Professional (CISSP)

Reference

On request.