IT Help Desk Technician Resume

[First Name] [Last Name]

Contact Address: [street] [Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:


A graduate in Computer Science with through knowledge about software and hardware fundamentals and excellent communication skills in British and American accent, seeks to work as an IT help desk technician.

Key Skills


  • A computer graduate with excellent command over English

  • Proficient with all versions of Windows and other operating systems including LINUX, Macintosh, Mac

  • Good listening skills which help in complete and exact understanding of the problem/s faced by the customer

  • Specially trained in American and British English accent

  • Ability to work even under stress and meet tight deadlines

  • Brilliant in giving short answers and to the point

  • Sound problem solving skills

  • Great ability to solve the query at the basic level

Professional Experience:

  1. Post: IT Help Desk Technician

    Organization: MicroChip Software, New Jersey

    Duration: March 2012 – till date

    Roles and



    • Receiving the calls and greeting callers

    • Understanding the problem faced by the customer

    • Directing the caller about what steps to be taken for solving the problems

    • Answering the queries related to the software of the company

    • Completely verifying the identity of the caller if the caller is asking for a Password

  2. Post: Associate IT Help Desk Technician

    Organization: Easy Printers Inc., New Jersey

    Duration: June 2010 – February 2012

    Roles and



    • Providing on call training program

    • Solving queries of customers

    • Forwarding the call to seniors if the problem is grave

Educational Qualification:

  • Completed graduation from University of New Jersey in Computer Science

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