IT Help Desk Coordinator Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Aspiring to obtain a position of an IT Help Desk coordinator where I will get an opportunity to provide technical assistance to the network users and ensure quality, speed and continuity in their work.

Summary of Skills:

  • Thorough knowledge about IT systems configuration and work modules
  • Skilled at identifying technical issues and analyzing problems effectively
  • Demonstrated responsiveness and time management abilities
  • Proficient in customer service skills, professional behavior and phone etiquette
  • Effective communication, data management and administration skills
  • Strong technical, communication, and office management skills

Work Experience:

IT Help Desk Coordinator
Peers IT Solutions Inc., Pittsburgh, PN
July 2014 – Present

  • Responsible to ensure continuous technical assistance to the staff members
  • Upgrade systems and communication networks from time to time
  • Train employees on using allocated systems in a result-oriented manner
  • Identify and repair low quality performing systems and malfunction components
  • Evaluate productivity and speed of systems by analyzing the performance indicators
  • Maintain records of the contact details and sitting arrangements of the technicians and employees

IT Help Desk Coordinator
Marvels IT Solutions Inc., Pittsburgh, PN
Duration: October 2012 – June 2014

  • Managed complaints calls from employees and made notes of technical issues they are facing
  • Assigned technicians for fixing complaints according to their technical skills
  • Provided guidance and instructions over the phone for minor technical issues
  • Informed technicians about the problems and ensured they provided permanent solutions
  • Noted down recurring technical problems and found permanent solutions against it
  • Ensured regular inspections and maintenance checks are conducted
  • Oversaw installation, up-gradation and repair works

Education:

  • Bachelor’s Degree in Computer Science
    Pittsburgh University, Pittsburgh, PN
    2011

Reference:

On request.