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Career Objective:
Detail-oriented, highly knowledgeable and experienced Insurance Business Analyst working in the vehicle insurance sector for last 5 years. Astute knowledge about the policy rules and proficient at creating innovative policy plans to attract customers. Strategic thinker with excellent problem-solving abilities and ability to possess healthy relationships with clients.
Summary of Skills:
- Comprehensive knowledge about vehicle insurance, and casualty coverage
- In-depth information on compliance, regulatory requirements, and norms followed in the insurance industry
- Ability to engage client in thorough discussions to determine their requirements, and provide effective solutions
- Exceptional knowledge about various insurance policies relevant to automobile, private helicopters, and marine vehicles
- Excellent analytical and critical thinking skills
- Capable of determining risks, and suggesting appropriate measures to increase business based on client needs
- Excellent verbal and written communication skills
Work Experience:
Insurance Business Analyst
VOFOX Solutions, Little Rock, AR
December 2016 – Present
- Understanding user requirements and creating policies by analyzing needs to get optimum client satisfaction
- Initiating insurance policies for vehicles that serve as a private transport for public commuting to work, to taking outings
- Developing revised insurance cost models leading to improvement in monitoring savings, and reducing expenditure by $14M
- Serving as a liaison for insurance agents, insurance brokers, and local legal professionals for cases involving litigation issues
- Providing training and mentorship to junior analysts by supervising their tasks to convert new customers for taking company’s vehicle insurance policy
- Reviewing client’s case for redemption of policy amount for accidental cases, and implementing appropriate rules for the same
- Acquiring new clients and growing revenue by conducting meeting with prospective clients and overseeing promotional strategies
Junior Insurance Business Analyst
Liberty Mutual Services, Little Rock, AR
April 2014 – November 2016
- Maintained updated database of clients, informed monthly, quarterly, half-yearly, or annual premium, and avoided policy lapse
- Coordinated with the team to understand business needs and processes from end users’ perspective and proposed policy changes for non-gear vehicles
- Worked as a liaison between the insurance agents and policy holders to ensure availability, and effectiveness of the services provided
- Performed periodic analysis, supported the team for policy ratings, and implementation of issuance system to maintain proper work-flow
- Provided analysis on clients’ needs, newly initiated policy specifications, and detailed logic flows for implementation increasing company revenue by 43%
- Initiated policy contracts for public transport vehicles by providing different coverage options and added $110.5M by expanding business
- Verified client claims for accidental damages to vehicles, and processed the amount redemption from policy post formalities
Insurance Business Analyst (part-time)
Monro Incorporation, Little Rock, AR
August 2012 – March 2014
- Worked with underwriting team for developing policies as per client requirements, and proposed various packages
- Performed detailed analysis to better understand key business drivers, and created authentic reports for the senior management
- Assisted the team with the documenting and proofing of revised norms, policy brochures, policyholder letters, and company endorsements
- Coordinated with other colleagues to visit accidental spots or client homes to inspect their insurance claims for respective vehicles
- Performed various administrative duties and answered client calls by giving detailed information about the available policies as per the owner’s vehicle, and needs
- Collected forms for insurance policy maturity requests, and assessed submitted documents for accuracy, and correctness
- Served as a liaison for the sales department, and assisted in promoting different vehicle insurance policies, and increased client-base by 500
Education:
- Master’s Degree in Financial Accounting
Arkansas State University, Jonesboro, AR
2012
- Bachelor’s Degree in Business Administration
Arkansas State University, Jonesboro, AR
2010
Reference:
On request.
