[First Name] [Last Name]
Contact Address: [street]
[Country] [City] [State/Province] [Zip Code]
Contact Number: (012)-345-6789
Email Address: [[email protected]]
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Career Objective:
Seeking the position of In-Store Banking Officer with “Amazon Bank” where I can use of my strong organization and customer service skills for fostering client relationships and providing efficient services to ensure customer satisfaction.
Summary of Skills:
- In-depth knowledge of accounting, financial transaction procedures, and experience in cash handling
- Proficient in using MS Office, financial software and handling customer database
- Excellent written and verbal communication skills
- Comprehensive knowledge of different accounting principles and ability to handle complex accounting tasks
- Possess exceptional cross-selling and marketing skills
- Ability to solve problems by using analytical and negotiating skills
- Energetic, organized team player with strong work ethic
Work Experience:
Junior In-Store Banking Officer
Harbor Community Bank, New York, NY
June 2016 – Present
- Opening accounts for new customers and providing them with information about bank’s available services
- Regularly checking accounts, teller transactions and processing various payment methods
- Collecting monthly questionnaires from customers to understand customer needs and providing necessary financial information
- Handling client queries and concerns
- Implementing new market strategies that increased customer base by 12% in the first quarter
Teller Coordinator
Wells Fargo Bank, New York, NY
April 2014 – May 2016
- Maintained accuracy and confidentiality of bank accounts and client information
- Performed check on daily cash deposits and bank vault inventory to ensure zero error
- Provided prompt and excellent customer service to client complaints and ensured the issue gets resolved within 24 hours
- Processed sales referrals suggested by department heads on a fast track basis which increased branch sales by 40%
- Examined checks for identification and assessed discrepancies and processed tax and loan payments
- Conducted weekly training sessions for new recruits about cash drawer operations
- Provided supply of cash and currency as per requirement
Sales and Service Assistant
PNC Bank, New York, NY
December 2012 – March 2014
- Compiled reports of customer inquiries and complaints and ensured issues are addressed in a timely manner
- Maintained records of market trends and helped sales team devise strategies to attract new customers
- Assisted marketing team to filter potential clients and prepared presentation to convince them during meetings and discussions
- Reviewed customer feedback and forwarded suggestions to respective departments
- Provided effective customer service to gain client trust for retention
Education:
- Bachelors in Accounting
ABC University, New York, NY
2011
Reference:
On request.
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