Hotel Reservation Agent Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To get a reservation agent position at “Ola Hotels,” and handle inquiries, reservation, cancellations, and payment process using my experience from working in two hotels.

Summary of Skills:

  • Outstanding phone skills with pleasing voice quality and customer-focused attitude
  • Excellent communication, computer, and multi-tasking skills
  • Willingness to work in different shifts, and weekends and holidays
  • Superb attention to details and abilities to resolve problems and suggest services to avail
  • Knowledge and experience of exchanging foreign currency according to current rate of exchange
  • Familiarity with the state and federal rules regarding documentation of foreign national

Work Experience:

Hotel Reservation Agent
Holiday Destination Hotel, Jamestown, ND
October 2014 – Present

  • Answering customers’ phones, and inputting information into the reservation system
  • Making special provision for regular patrons for urgent booking
  • Informing guests about the need to shift their rooms and assigning room attendant for the job
  • Entering guests check-in date and time in the reservation system and explaining rules and procedures of canceling reservation
  • Guiding guests about hotel’s services and places to visit in the city
  • Making tentative bookings for guests and canceling them if not confirmed by them within stated time

Hotel Reservation Agent
City Gate Hotel, Jamestown, ND
June 2013 – September 2014

  • Informed customers about the package plans and hotel services
  • Postponed, preponed, and canceled reservation on requests of guests
  • Collected advance deposit for reserving and canceling bookings of rooms
  • Delivered letters, messages, and parcels to guests in their rooms
  • Prepared and updated reservation chart before and at the end of the shift
  • Ensured maximum occupancy of the hotel with prompt and courteous services

Education:

  • High School Diploma
    St. Augustine School, Jamestown, ND
    2012

Reference:

On request.