[First Name] [Last Name]
Contact Address: [street]
[Country] [City] [State/Province] [Zip Code]
Contact Number: (012)-345-6789
Email Address: [[email protected]]
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Career Objective:
To get a reservation agent position at “Ola Hotels,” and handle inquiries, reservation, cancellations, and payment process using my experience from working in two hotels.
Summary of Skills:
- Outstanding phone skills with pleasing voice quality and customer-focused attitude
- Excellent communication, computer, and multi-tasking skills
- Willingness to work in different shifts, and weekends and holidays
- Superb attention to details and abilities to resolve problems and suggest services to avail
- Knowledge and experience of exchanging foreign currency according to current rate of exchange
- Familiarity with the state and federal rules regarding documentation of foreign national
Work Experience:
Hotel Reservation Agent
Holiday Destination Hotel, Jamestown, ND
October 2014 – Present
- Answering customers’ phones, and inputting information into the reservation system
- Making special provision for regular patrons for urgent booking
- Informing guests about the need to shift their rooms and assigning room attendant for the job
- Entering guests check-in date and time in the reservation system and explaining rules and procedures of canceling reservation
- Guiding guests about hotel’s services and places to visit in the city
- Making tentative bookings for guests and canceling them if not confirmed by them within stated time
Hotel Reservation Agent
City Gate Hotel, Jamestown, ND
June 2013 – September 2014
- Informed customers about the package plans and hotel services
- Postponed, preponed, and canceled reservation on requests of guests
- Collected advance deposit for reserving and canceling bookings of rooms
- Delivered letters, messages, and parcels to guests in their rooms
- Prepared and updated reservation chart before and at the end of the shift
- Ensured maximum occupancy of the hotel with prompt and courteous services
Education:
- High School Diploma
St. Augustine School, Jamestown, ND
2012
Reference:
On request.