Hotel Receptionist Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Looking for a receptionist position with “Mangotree International Hotel,” to use my customer service experience and pleasing personality in taking the organization’s reputation to the zenith.

Summary of Skills:

  • Experienced of handling routine activities of front desk at hotel setting

  • Excellent communication, data entry, and multi-tasking skills

  • Ability to interact with people from different financial and social background

  • Skilled in answering, directing, and responding telephone calls

  • Adept at coordinating with other departments of hotel

  • Proficient in keeping records of guests and sending them birthday and anniversary mails

Work Experience:

Receptionist

Calypso Resort, Richmond, IN

October 2015 – Present

  • Working as an active member with the front-office team and ensuring maximum comfort for guests

  • Answering phone calls and providing information on resorts’ amenities, facilities, and charges

  • Ensuring 100% room occupancy all the time by promoting and advertising on social media platform

  • Tracking and maintaining inventory for front office department

  • Resolving queries and problems of guests in a friendly manner

  • Booking cars for guests for sightseeing and airport transfers

Receptionist

Grand Hotel Group, Richmond, IN

February 2012 – September 2015

  • Operated busy switchboard and directed incoming and outgoing calls

  • Met and greeted visitors in a friendly manner and answered their questions politely

  • Booked domestic and international flights for customers on request

  • Built excellent relationship and rapport with customers and made them comfortable

  • Ensured front desk is cleaned, hygiene, and sparkling all the time

  • Promoted and sold hotels’ facilities through online and offline medium

Education:

  • High School Diploma

    St. Jude School, Richmond, IN

    2011


  • Certification in Hotel Management

    ABC Vocational Training Institute, Richmond, IN

    2011

Reference:

On request.

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