Hotel Guest Service Agent Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Candidate with a pleasing personality and ability of handling stressful situations involved in the hotel industry, seeks to work for a reputed hotel as a hotel guest service agent.

Summary of Qualifications:

  • Extensive knowledge of all the important hotel procedures and rich experience as a hotel guest service agent
  • Commitment to the utmost customer satisfaction and ability to provide prompt service to the guests
  • Excellent management skills which help in dealing with the hotel staff
  • Impressive personality and acquired mannerism which help while greeting and communicating with customers
  • Fluency in English, French and Latin
  • Excellent Typing Speed of 50 WPM
  • Ability to work with same efficiency even under stressful conditions

Professional Experience:

Hotel Blue Diamond, Algoma, Wisconsin, USA, March 2013 – till date

Guest Service Agent

Responsibilities Include

  • Greeting guests in a courteous and friendly manner
  • Getting the required formal information from the customers and making entries in the hotel official records
  • Asking customers about their requirements and telling them about the facilities available
  • Coordinating with the members from other departments for the smooth on goings of hotel work
  • Maintaining cleanliness at the Front Desk and areas surrounding it
  • Attending phone calls and answering customers’ queries regarding reservations and hotel services and facilities

Hotel Pride, Algoma, Wisconsin, USA, May 2011 – April 2013

Guest Service Agent

Responsibilities Included

  • Answering phone calls, giving directions to the attending staff and providing information to the customers regarding hotel facilities and services
  • Processing the reservation requests in person, via phone as well as internet
  • Catering to the needs of customers and ensuring the best prompt service to them

Education:

  • High School Diploma, Towards Perfection Convent School, Algoma, Wisconsin, USA, 2010

Reference:

Available upon request.<