Hotel Front Office Clerk Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To obtain a front office clerk position at “Sterling Hotel,” and create a positive and ever-lasting impression on visitors’ mind by providing them outstanding customer service.

Summary of Skills:

  • Clerical and administrative work experience of hotel industry
  • Experienced in handling foreign currency exchange
  • Impressive reading, writing, and speaking abilities in English and German language
  • Ability to coordinate with hotel staff and elevate standard of customer service
  • Excellent math, interpersonal, and organizational skills
  • Ability to guide guests on places in the city for shopping, sight-seeing, and entertainment

Work Experience:

Hotel Front Office Clerk
Pride Hotel, Jacksonville, FL
September 2013 – Present

  • Greeting visitors, attending their queries, and assisting them for room, conference hall, and other reservations
  • Providing best service to customers and ensuring their repeat visits
  • Handling complaints from guest on priority basis and ensuring they leave the hotel satisfied
  • Managing check in and out of guests, posting and computing guest bill, and collecting payment
  • Making reservation of conference hall, marriage hall, and table for lunch and dinner
  • Ensuring rooms are well-prepared by inspecting the room personally before the checking in of guests

Hotel Front Office Clerk
Pinnacle Hotel, Jacksonville, FL
March 2012 – August 2013

  • Checked guests in and out and safeguarded their valuables deposited at the safe deposits
  • Provided wake-up call with coffee/tea as requested by guests
  • Ensured the lobby and guest rooms are cleaned thoroughly and repeatedly
  • Inspected meeting rooms, breakfast rooms, vending room, and directed house-keeping for cleaning
  • Handled cash at counter and entered details of payment made and collected into the system
  • Collected and passed on messages to respective guests in a timely manner
  • Arranged transportation for guest to and from airport and other pick-up points

Education:

  • High School Diploma
    Horizon School, Jacksonville, FL
    2011

Reference:

On request.