Hotel Front Desk Resume

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[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:


Friendly, courteous and polite Hotel Front Desk Clerk, with 5+ years of experience in handling clerical duties, understand client requirements, and answer queries with patience. Team player and strong leadership qualities with good communication skills.

Summary of Skills:

  • Ability to maintain an up-to-date information about the availability of rooms, booking reservations, and guest messages

  • Familiar with the payment processing and bookkeeping process along with maintenance of monthly records

  • Capable of managing guest service requests, and performing supervisory duties when required

  • Sound working knowledge of Microsoft Office, and mobile applications for cab booking, flight ticket booking, or suggesting adventurous tours to the customers

  • Ability to maintain accurate details of the room service, extra facilities used by the clients to incorporate while processing bills

  • Friendly, courteous, and polite behavior with excellent customer service skills

  • Strong interpersonal and communication skills

Work Experience:


Hotel Front Desk Clerk

DoubleTree by Hilton, Asheville, NC

August 2016 – Present

  • Providing best services to customers, and informing the first time clients about the facilities

  • Overseeing lobby traffic during the tourist season, conferences, and scheduling enough staff to handle workload

  • Promptly completing the registration process by inputting client information over the call, and accepting online bookings from booking portals

  • Accepting and recording discount vouchers with travel agencies, traveler’s checks, credit card, and other modes of payment during checking out

  • a fortnight report about the performance of the housekeeping staff, and supervising their duties during special events

Hotel Front Desk Agent

Greensboro Inn, Asheville, NC

April 2014 – July 2016

  • Handled more than 20 customers during tourist season, and answered inquiries related to hotel services, registration, shopping, dining and travel directions

  • Took responsibility to handle cash or credit transactions as well as process guest accounts upon checkout after collecting client feedback

  • Acknowledged and greeted guests, and understood their requirements to give appropriate suite suggestions

  • Made room reservation over the phone or in person for business clients, and ensured all standard procedures were followed in the process

  • Verified client details and available information with the travel agencies before handing out the keys to the concerned tourists

  • Supervised hotel staff during special occasions and events such as birthdays, parties, business meetings or conferences

  • Maintained an up-to-date working knowledge of the hotel’s amenities while planning special events as requested by the clients

Part time Front Desk Agent

Sheraton College Park North Hotel, Asheville, NC

September 2012 – March 2014

  • Assisted Guest Service Agents in checking in and checking out procedures for customers during heavy bookings

  • Welcomed first-time visitors to the hospital, and informed them about the available different suites along with their facilities

  • Answered telephone calls to take orders from clients for room service, and updated their requests in the respective records

  • Provided complimentary services such as pickup, and drop facilities to the airport for business clients during their monthly financial meetings

  • Took responsibility to keep a sound knowledge about the hotel’s mode of operation, including outlet facilities, complimentary services, check in timings, hotel events, and nearby attractions

  • Assisted the tourists with directions to local popular destinations, and provided suggestions for trying special cuisines served at the restaurants

  • Helped fellow team members and other departments whenever required to develop positive working relationships

Education:


  • Bachelor’s Degree in Hotel Management

    University of North Carolina, Asheville, NC

    2012

Certifications:


  • Certified Front Desk Representative, 2014

Training:


  • Front Desk Professionals Workshop

    Courtyard Marriott, Asheville, NC

    2012

Reference:


On request.