[First Name] [Last Name]
Contact Address: [street]
[Country] [City] [State/Province] [Zip Code]
Contact Number: (012)-345-6789
Email Address: [[email protected]]
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Career Objective:
Friendly, courteous and polite Hotel Front Desk Clerk, with 5+ years of experience in handling clerical duties, understand client requirements, and answer queries with patience. Team player and strong leadership qualities with good communication skills.
Summary of Skills:
- Ability to maintain an up-to-date information about the availability of rooms, booking reservations, and guest messages
- Familiar with the payment processing and bookkeeping process along with maintenance of monthly records
- Capable of managing guest service requests, and performing supervisory duties when required
- Sound working knowledge of Microsoft Office, and mobile applications for cab booking, flight ticket booking, or suggesting adventurous tours to the customers
- Ability to maintain accurate details of the room service, extra facilities used by the clients to incorporate while processing bills
- Friendly, courteous, and polite behavior with excellent customer service skills
- Strong interpersonal and communication skills
Work Experience:
Hotel Front Desk Clerk
DoubleTree by Hilton, Asheville, NC
August 2016 – Present
- Providing best services to customers, and informing the first time clients about the facilities
- Overseeing lobby traffic during the tourist season, conferences, and scheduling enough staff to handle workload
- Promptly completing the registration process by inputting client information over the call, and accepting online bookings from booking portals
- Accepting and recording discount vouchers with travel agencies, traveler’s checks, credit card, and other modes of payment during checking out
- a fortnight report about the performance of the housekeeping staff, and supervising their duties during special events
Hotel Front Desk Agent
Greensboro Inn, Asheville, NC
April 2014 – July 2016
- Handled more than 20 customers during tourist season, and answered inquiries related to hotel services, registration, shopping, dining and travel directions
- Took responsibility to handle cash or credit transactions as well as process guest accounts upon checkout after collecting client feedback
- Acknowledged and greeted guests, and understood their requirements to give appropriate suite suggestions
- Made room reservation over the phone or in person for business clients, and ensured all standard procedures were followed in the process
- Verified client details and available information with the travel agencies before handing out the keys to the concerned tourists
- Supervised hotel staff during special occasions and events such as birthdays, parties, business meetings or conferences
- Maintained an up-to-date working knowledge of the hotel’s amenities while planning special events as requested by the clients
Part time Front Desk Agent
Sheraton College Park North Hotel, Asheville, NC
September 2012 – March 2014
- Assisted Guest Service Agents in checking in and checking out procedures for customers during heavy bookings
- Welcomed first-time visitors to the hospital, and informed them about the available different suites along with their facilities
- Answered telephone calls to take orders from clients for room service, and updated their requests in the respective records
- Provided complimentary services such as pickup, and drop facilities to the airport for business clients during their monthly financial meetings
- Took responsibility to keep a sound knowledge about the hotel’s mode of operation, including outlet facilities, complimentary services, check in timings, hotel events, and nearby attractions
- Assisted the tourists with directions to local popular destinations, and provided suggestions for trying special cuisines served at the restaurants
- Helped fellow team members and other departments whenever required to develop positive working relationships
Education:
-
Bachelor’s Degree in Hotel ManagementUniversity of North Carolina, Asheville, NC
2012
Certifications:
-
Certified Front Desk Representative, 2014
Training:
-
Front Desk Professionals WorkshopCourtyard Marriott, Asheville, NC
2012
Reference:
On request.