Hotel Front Desk Agent Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

To obtain a front desk agent position at “Diamond Hotel,” and offer best services to guests making their stay memorable at the hotel and attracting them again and again for availing services.

Summary of Skills:

  • Experience in handling reservation, cancellation, and payment processes
  • Pleasing personality and professional demeanor
  • Excellent knowledge of written and spoken English, and French
  • Superb mathematical and computer skills
  • Skilled in coordinating and supervising front office staff
  • Ability to stand and work for longer hours

Work Experience:

Hotel Front Desk Agent
Azure Hotel, Sacramento, CA
October 2014 – Present

  • Greeting guest upon arrival and completing checking-in formalities
  • Completing identification process and providing courteous and friendly services to guests
  • Ensuring the front office space is safe and pleasant for customers to walk and sit around
  • Making list of valuables deposited by guests at the counter and providing receipt for the same
  • Answering questions on the services of the hotel and geography, and political status of the city
  • Accepting advance payment at the time of registration and checking out

Hotel Front Desk Agent
Louts Hotel & Resort, Sacramento, CA
July 2013 – September 2014

  • Assisted guests over the phone in booking reservations and making online payment
  • Confirmed booking with guest through email, phone calls, and fax
  • Greeted, registered, and assigned reserved rooms to guests
  • Transmitted calls and message to guests at their rooms
  • Posted daily food, liquor, telephone, and other charges in guests’ accounts
  • Computed bills, added service and cess tax, and collected payments

Education:

  • High School Diploma
    St. Patrick’s School, Sacramento, CA
    2012

Reference:

On request.
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