Helpdesk Operator Resume

[First Name] [Last Name]

Contact Address: [street] [Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Candidate with exception communication abilities in English, French and Russian and a Business Administration degree, seeks to work as a helpdesk operator for a reputed organization.

Key Skills:

  • Excellent communication skills that allow conversing with associates across all levels
  • Ability to organize and coordinate activities between different departments
  • Willingness to work in rotational shifts to be able to provide continuous assistance to customers
  • Capability of managing events, meetings, conferences and seminars efficiently
  • Technical competence of operating several communication devices

Language Competence:

Ability to converse in English, Russian and French language

Work Summary:

Helpdesk Operator
KLM International Trade Center, Phoenix
January 2014 till present

Responsibilities:

  • Provide assistance to customers, clients, visitors and associates who approach the helpdesk and make certain their doubts and queries are solved satisfactorily
  • Maintain visitor log-book and make note of names, timings, purpose and relevant authority’s name in the log book
  • Prepare records of events taking place in the trade center along with details such as nature, authorities and timings etc.
  • Communicate with customers through different media forms like taking telephone calls, replying emails or letters and attending visitors

Assistant Helpdesk Operator
ABC Bank, Phoenix
September 2012 – December 2013

Responsibilities:

  • Converse with visitors approaching the desk and direct them to relevant authorities, depending upon their purpose of visit
  • Provide information about the organization, products and new facilities introduced
  • Assist customers in approaching the right desk to fulfill their transactions related to withdrawals, receipts, loans, shares, locker systems etc.
  • Inform customers about holidays and timings of the organization
  • Send visit reminders, greeting cards on festive occasions and letterheads giving details of new facilities, performance updates, as necessary

Educational Qualification:

  • Associate Degree in Business Administration, Phoenix University
    2012

Reference:

On request.

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