Help Desk Technician Resume

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[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Seeking a help desk technician position at “StarTrek IT Solutions,” to perform repair and maintenance of computer and network systems and ensure daily operations are run without any interruption.

Summary of Skills:

  • Experience of providing help desk technical support in IT environment

  • Comprehensive knowledge of hardware and software configuration

  • Ability to type at a speed of 60 wpm and handled network connectivity

  • Strong analytical, computer, and organizational skills

  • Ability to prioritize, multi-task, and achieve deadlines

  • Skilled in identifying and delivering IT needs of the company

Work Experience:


Help Desk Technician

GemTech Inc., Vidor, TX

October 2014 – Present

  • Identifying, troubleshooting, and fixing minor and complex technical problems of computer and network systems

  • Scheduling and coordinating timely repair of computers and peripherals

  • Assisting in installing internal network connection, printer, scanner, fax machine, and telephone system

  • Assigning log-in IDs and password to workstations and automating daily backup

  • Installing and upgrading software and hardware as required

  • Collecting and coordinating filling and completion of work tickets

Help Desk Technician

Rapid IT Solution, Vidor, TX

February 2013 – September 2014

  • Provided security and controlled over company’s data

  • Managed backup and repair and maintenance of users computers

  • Provided technical assistance and training to users for handling emergency repair

  • Evaluated and enhanced data processing, distributing, and securing methods

  • Created, maintained, and attended service tickets for customers

  • Installed, tested, and supported audio and video equipment in conference rooms

  • Maintained accurate and complete inventory record of IT equipment

Education:

  • High School Diploma

    St. Louis School, Vidor, TX

    2011

Reference:


On request.