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Career Objective:
Seeking a help desk technician position at “StarTrek IT Solutions,” to perform repair and maintenance of computer and network systems and ensure daily operations are run without any interruption.
Summary of Skills:
- Experience of providing help desk technical support in IT environment
- Comprehensive knowledge of hardware and software configuration
- Ability to type at a speed of 60 wpm and handled network connectivity
- Strong analytical, computer, and organizational skills
- Ability to prioritize, multi-task, and achieve deadlines
- Skilled in identifying and delivering IT needs of the company
Work Experience:
Help Desk Technician
GemTech Inc., Vidor, TX
October 2014 – Present
- Identifying, troubleshooting, and fixing minor and complex technical problems of computer and network systems
- Scheduling and coordinating timely repair of computers and peripherals
- Assisting in installing internal network connection, printer, scanner, fax machine, and telephone system
- Assigning log-in IDs and password to workstations and automating daily backup
- Installing and upgrading software and hardware as required
- Collecting and coordinating filling and completion of work tickets
Help Desk Technician
Rapid IT Solution, Vidor, TX
February 2013 – September 2014
- Provided security and controlled over company’s data
- Managed backup and repair and maintenance of users computers
- Provided technical assistance and training to users for handling emergency repair
- Evaluated and enhanced data processing, distributing, and securing methods
- Created, maintained, and attended service tickets for customers
- Installed, tested, and supported audio and video equipment in conference rooms
- Maintained accurate and complete inventory record of IT equipment
Education:
- High School Diploma
St. Louis School, Vidor, TX
2011
Reference:
On request.