Help Desk Analyst Resume

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Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Looking for a help desk analyst position with “Fisher Technologies,” and provide solutions to minor and complex technical problems faced by clients either through phone calls or personal visits.

Summary of Skills:

  • Experienced in troubleshooting software, hardware, and network issues

  • Ability to interact with customers diplomatically and guide them with hardware and network configuration

  • Experienced in assessing and identifying customers’ problems and finding solutions

  • Detail-oriented, and highly energetic with good communication and interpersonal skills

  • Proficiency with Microsoft Windows, Virtual Private Network, Office 365 and Outlook, and Automatic Call Distribution technology

  • Expert in generating and completing work order ticket efficiently

Work Experience:

Help Desk Analyst

Safe Data Inc., Waynesboro, VA

October 2014 – Present

  • Analyzing client’s problems and providing instant and long-lasting solutions on hardware, software, and network issues

  • Installing and upgrading hardware and software and configuring systems and applications

  • Performing preventive maintenance at clients’ offices as well as at company

  • Creating login IDs and password for employees to access work stations

  • Recording, tracking, and documenting problem-solving process

  • Preparing shift handover reports and updating daily status reports

Help Desk Analyst

Perfect Technical Solutions, Waynesboro, VA

February 2013 – September 2014

  • Provided Tier 1 and Tier 2 technical support to clients on software and hardware issues

  • Researched and recommended installation of advanced applications and anti-virus software

  • Maintained end-users work stations, laptops, and electronic devices

  • Prioritized and escalated problems to Tier 3 level and followed up with solutions

  • Worked on a ticket systems and tracked help desk requests

  • Visited employee’s work stations, analyzed root cause of problems, and delivered solutions


  • Bachelor’s Degree in Computer Science

    ABC University, Waynesboro, VA



On request.

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