Help Desk Administrator Resume

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Career Objective:


Seeking a Help Desk Administrator position at Syntactic Inc., where I can utilize my administrative, customer-service, communication, and problem-solving skills along with experience in providing exceptional technical assistance, and support to achieve organization’s goals.

Summary of Skills:

  • More than 4 years of experience in providing technical support for all incoming help desk requests, and troubleshooting issues related to computer system, application, software, and hardware

  • Experienced in repairing personal computers, peripherals, configuration, and installation

  • Ability to organize and handle multiple tasks pro-actively and effectively to meet deadlines

  • Strong knowledge of Microsoft Windows 7, 10 operating systems, MS Office, Active directory, networking fundamentals, including VPN, TCP/IP, LAN and WAN

  • Strong analytical and problem-solving skills to determine root cause of technical issues, and customer requests, and find best possible solutions

  • Effective written and verbal communication skills with strong attention to detail and customer-service skills.

Work Experience:


Help Desk Administrator

Cyberspace Technologies, Lubbock, TX

October 2016 – Present

  • Serving as the first point of contact for customers seeking technical assistance

  • Categorizing and prioritizing customers’ complaints, and resolving them in timely manner

  • Analyzing technical issues faced by customers, and determining best solutions

  • Monitoring, troubleshooting, and upgrading company’s network, server, POS systems, workstations, and peripheral devices

  • Installing, modifying, and repairing computer hardware and peripherals

  • Maintaining and monitoring daily performance of computer systems

  • Utilizing ticket tracking database to record help desk activities, software licenses, and asset management

  • Maintaining accurate hardware and software inventory records, and making recommendations for upgrades

  • Documenting internal procedures and creating training manuals

Help Desk Administrator

General Dynamics Technology, Lubbock, TX

January 2015 – September 2016

  • Supported day-to-day operations of the help desk, including monitoring and responding to help requests, escalating and resolving issues in a timely manner, following up with customers to ensure service level agreements are met

  • Responded to support requests from users seeking help either in person, by emails, or phone calls

  • Repaired desktop and laptop, printers, smartphones, tablets, and assorted peripherals

  • Created, modified, and removed Active directory accounts as requested by HR, and Network Administrator

  • Monitored installation and configuration of new network servers, and maintaining daily backups of customers, and internal system data

  • Guarded computer systems against viruses, malware, intrusions and other threats

  • Resolved technical problems with local area network (LAN), wide area network (WAN), and other systems

Education:

  • Bachelor’s Degree in Computer Science

    Texas Tech University, Lubbock, TX 79404

    2013

Certifications:


  • Microsoft Certified Solutions Associate(MCSA) certification

    Net-com Learning, Lubbock, TX 79403

    2014

Reference:


On request.

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