[First Name] [Last Name]
Contact Address: [street]
[Country] [City] [State/Province] [Zip Code]
Contact Number: (012)-345-6789
Email Address: [[email protected]]
Stand out with Creative Resume templates guaranteed to give you an edge. Create Modern Resume or Google Docs Resume in minutes. Find out more regarding how to build a resume. Impress you future employer.
Career Objective:
Looking out for an opportunity of working as a guest services coordinator with a reputed hotel wherein I can utilize my social skills for supporting the organization in providing quality services to guests.
Summary of Skills:
- Possess a friendly attitude and pleasing personality
- Excellent customer service, telephone, and coordination skills
- Efficient at multitasking and completing tasks on time
- Eloquent communication skills that help handle demanding guests
- Superior tracking abilities that allow managing attendance and appointments
- Ability to maintain up-to-date data and visitor’s records
- Excellent knowledge of the service and hospitality industries
Work Experience:
Guests Services Coordinator
White Lily Hotel, Memphis, TN
May 2014 – Present
- Welcome guests to hotel and inquire about the services they seek
- Keep records of checked-in and checked-out guests and expected ones correctly
- Book hotel rooms for guests as per their preferences, duration of stay, and know any special services they require
- Provide immediate room services to guests to help them relax and enjoy services
- Arrange cabs or tourist buses to help guests travel around the city and do sightseeing
- Receive partial or full payments from guests by checks or cash
- Arrange for special services such as aroma therapy, aerobics, spa salons, etc.
- Handle general administrative duties, collect payments, and prepare bad debts files for collection
Guests Services Coordinator
Rejuvenate Spa and Salon, Memphis, TN
September 2012 – April 2014
- Made room reservations for guests provided them with requested services
- Called up guests, and sent them reminders to inform about booking confirmation, including other services
- Coordinated prompt services to guests and ensured their satisfaction
- Daily updated records on clients’ visits, stay, services provided, payment collected, and payment pending
- Ensured there are no major gaps between two appointments
- Sent Emails or SMS to wish guests on their birthdays or on festive occasions
- Maintained a database of the guests’ personal details and visit records
Education:
- Bachelor’s Degree in Hospitality Management
Memphis University, Memphis, TN
2011
Reference:
On request.