Guest Services Coordinator Resume

[First Name] [Last Name]

Contact Address: [street]

[Country] [City] [State/Province] [Zip Code]

Contact Number: (012)-345-6789

Email Address: [[email protected]]

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Career Objective:

Looking out for an opportunity of working as a guest services coordinator with a reputed hotel wherein I can utilize my social skills for supporting the organization in providing quality services to guests.

Summary of Skills:

  • Possess a friendly attitude and pleasing personality
  • Excellent customer service, telephone, and coordination skills
  • Efficient at multitasking and completing tasks on time
  • Eloquent communication skills that help handle demanding guests
  • Superior tracking abilities that allow managing attendance and appointments
  • Ability to maintain up-to-date data and visitor’s records
  • Excellent knowledge of the service and hospitality industries

Work Experience:

Guests Services Coordinator
White Lily Hotel, Memphis, TN
May 2014 – Present

  • Welcome guests to hotel and inquire about the services they seek
  • Keep records of checked-in and checked-out guests and expected ones correctly
  • Book hotel rooms for guests as per their preferences, duration of stay, and know any special services they require
  • Provide immediate room services to guests to help them relax and enjoy services
  • Arrange cabs or tourist buses to help guests travel around the city and do sightseeing
  • Receive partial or full payments from guests by checks or cash
  • Arrange for special services such as aroma therapy, aerobics, spa salons, etc.
  • Handle general administrative duties, collect payments, and prepare bad debts files for collection

Guests Services Coordinator
Rejuvenate Spa and Salon, Memphis, TN
September 2012 – April 2014

  • Made room reservations for guests provided them with requested services
  • Called up guests, and sent them reminders to inform about booking confirmation, including other services
  • Coordinated prompt services to guests and ensured their satisfaction
  • Daily updated records on clients’ visits, stay, services provided, payment collected, and payment pending
  • Ensured there are no major gaps between two appointments
  • Sent Emails or SMS to wish guests on their birthdays or on festive occasions
  • Maintained a database of the guests’ personal details and visit records

Education:

  • Bachelor’s Degree in Hospitality Management
    Memphis University, Memphis, TN
    2011

Reference:

On request.